Jessica Dockery
Lebanon,TN
Summary
Dynamic professional with extensive experience at Firehouse Subs, excelling in operational efficiency and team leadership. Proven track record in implementing training programs and optimizing inventory management, enhancing customer satisfaction. Strong analytical skills and effective communication fostered a culture of continuous improvement, driving significant sales growth and employee engagement.
Overview
2026
2026
years of professional experience
Work History
Water Spider
FedEx
- Directed daily operations to ensure high standards of food quality and customer service.
- Implemented training programs for staff to enhance service efficiency and operational consistency.
- Analyzed sales trends to optimize inventory management and reduce waste.
- Cultivated a positive work environment, fostering teamwork and employee engagement initiatives.
- Developed strategic marketing campaigns to increase brand visibility and attract new customers.
- Oversaw budget management, ensuring cost-effective resource allocation across departments.
- Evaluated performance metrics to identify areas for process improvement and operational excellence.
- Established strong vendor relationships to secure favorable terms and consistent supply chains.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
General Manger
Firehouse Subs
03.2023 - Current
- Directed daily operations to ensure high standards of food quality and customer service.
- Implemented training programs for staff to enhance service efficiency and operational consistency.
- Analyzed sales trends to optimize inventory management and reduce waste.
- Cultivated a positive work environment, fostering teamwork and employee engagement initiatives.
- Developed strategic marketing campaigns to increase brand visibility and attract new customers.
- Oversaw budget management, ensuring cost-effective resource allocation across departments.
- Evaluated performance metrics to identify areas for process improvement and operational excellence.
- Established strong vendor relationships to secure favorable terms and consistent supply chains.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
GED -
Reb Bank High
Verbank, NYSkills
- Construction safety protocols
- Site cleanup
- Hand tool proficiency
- Window and door installation
- Surveying basics
- Concrete formwork
- Worksite organization
- Teamwork
- Teamwork and collaboration
- Team player
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Loading and unloading
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Physical strength and stamina
- Punctual and dependable
- Decision-making
- Heavy lifting
- Worksite safety and maintenance
- Material loading and unloading
- Structural knowledge
- Materials handling
- Relationship building
- Safety procedures
- Site preparation
- Team building
- Task prioritization
- Self motivation
- Measurements and calculations
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Hazardous materials handling
- Incident reporting
- Physical agility and coordination
- Quality control
- Interpersonal communication
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Project management
- Professional demeanor
- Problem-solving aptitude
- First Aid/CPR
- Facilities maintenance
Timeline
General Manger
Firehouse Subs
03.2023 - Current
Water Spider
FedEx
GED -
Reb Bank High