Jessica Dodd
Chesterville
Summary
Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.
Experienced with operating complex machinery and maintaining production efficiency. Utilizes technical expertise to troubleshoot and resolve equipment issues swiftly. Knowledge of safety protocols ensures secure and productive work environment.
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages expertise to manage job functions. Excellent communicator with focus on results.
Dedicated Operator specializes in shipping, receiving and meeting delivery deadlines. Prioritizes safety and values efficiency. Works well alone or with team in fast-paced environment.
Overview
3
3
years of professional experience
Work History
Operator
J.R Lawn and Snow
11.2022 - 12.2023
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Lawn Mower
J.A.T Lawn and Snow
05.2021 - 11.2022
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Removed rocks and other items from lawn for mower safety and clean appearance.
- Edged sidewalks, driveways, and landscape features using line trimmer.
- Maintained clean workspaces by properly disposing of debris and clippings after each job.
- Loaded and unloaded mowing equipment at customer locations.
Customer Service Representative
Royal Distributing Inc
11.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cleaner Helper
Amada's Squeaky Clean
09.2021 - 11.2021
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
- Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
- Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
- Exceeded expectations in restroom maintenance, providing clean facilities for users while adhering to strict hygiene standards.
- Contributed to a well-organized stockroom by monitoring inventory levels and promptly notifying supervisors of supply needs.
Education
High School Diploma -
TR Legar
North Dundas 09-2019
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Machine operation
- Equipment operation
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Heavy equipment operation
- Hand and power tools
- Heavy lifting
- Hand-eye coordination
Timeline
Operator
J.R Lawn and Snow
11.2022 - 12.2023
Customer Service Representative
Royal Distributing Inc
11.2021 - 01.2022
Cleaner Helper
Amada's Squeaky Clean
09.2021 - 11.2021
Lawn Mower
J.A.T Lawn and Snow
05.2021 - 11.2022
High School Diploma -
TR Legar
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