Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

JESSICA DODGE

Osceola,IN

Summary

Conscientious Healthcare professional offering over a year of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Overview

22
22
years of professional experience

Work History

Certified Medical Assistant/Scribe

Beacon Medical Group
Granger, IN
02.2020 - Current
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.

GENERAL MANAGER

Mulligan’s Bar & Grill
South Bend, IN
08.2009 - 09.2019
  • Responsible for all daily, weekly, and monthly operations of this business:
  • Balancing daily intake of cash and credit cards with sales report generated by computer system
  • Making all deposits to bank
  • Organizing and paying all invoices to several vendors
  • Ordering all supplies for business
  • Tracking all inventory for end of month reports
  • Supervising all employees
  • Taking care of payroll weekly and employee intake paperwork as well as employment termination paperwork
  • Created spreadsheets for all of ordering and implemented system in computer to keep track of this weekly
  • Responsible for Customer Service.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.

OFFICE MANAGER

TCMA, INC. dba NEW FRONTIER AMUSEMENTS
Mishawaka, IN
04.1999 - 12.2006
  • Paying invoices
  • Ordering and purchasing everything for warehouse or office
  • Making deposits and balancing checkbook
  • Total Financial Transactions amounted to average of $20,000.00 per month
  • Setting up and maintaining human resource duties like insurance and reporting payroll information
  • Scheduling technicians and dispatching them on service calls in a timely manner, and maintaining log of calls that were handled
  • Scheduling matches and making sure that all leagues and players were notified and complying with league rules
  • Registering players with state and national organizations to make them eligible to travel and participate in major tournaments
  • Organizing banquets that were held at end of each season
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

COLLECTOR

TRUSTCORP MORTGAGE COMPANY, INC
South Bend, IN
04.1997 - 04.1999
  • Responsible for Collection of Past Due Mortgage Payments, and month-end reporting to investors concerning those accounts
  • Had to operate within legal boundaries established for this position
  • Responsible for Customer Service including:
  • Arranging payment schedules
  • Providing alternate payment means
  • Opening and posting all payments received by mail
  • Ob included daily use of mainframe AS400 system and Personal Computers including Word and Excel Software.

Education

General Studies

Indiana University South Bend
South Bend, IN

Graduate - undefined

Harding University, Penn High School
1989

Skills

  • Blood and Tissue Collection
  • Critical Thinking
  • Procedure Assistance
  • Appointment Scheduling
  • Examination Preparation
  • Updating Medical Records
  • Coordinating Drug Refills
  • Pharmacy Relations
  • Dictation and Transcription
  • Electronic Charting
  • Patient Chart Tracking
  • Sanitizing and Cleaning

Timeline

Certified Medical Assistant/Scribe

Beacon Medical Group
02.2020 - Current

GENERAL MANAGER

Mulligan’s Bar & Grill
08.2009 - 09.2019

OFFICE MANAGER

TCMA, INC. dba NEW FRONTIER AMUSEMENTS
04.1999 - 12.2006

COLLECTOR

TRUSTCORP MORTGAGE COMPANY, INC
04.1997 - 04.1999

General Studies

Indiana University South Bend

Graduate - undefined

Harding University, Penn High School

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JESSICA DODGE