Jessica Doll
Underwood,Minnesota
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Overview
13
13
years of professional experience
7
7
Certificates
Summary
Experienced insurance professional skilled in conflict resolution and communication. Proven success in managing accounts, promoting sales growth, and training teams. Dedicated to ethical service and delivering outstanding customer experiences in fast-paced environments.
Skills
- Customer communication strategies
- Sales growth techniques
- Team leadership
- Account management
- Conflict resolution
Work History
Insurance Account Representative
State Farm Insurance
Underwood, Minnesota
07.2019 - Current
- Implemented targeted conversation techniques to boost sales.
- Clarified coverage options through expert communication skills.
- Maintained a secure database of customer information and interactions.
- Conducted assessments of potential team candidates.
- Processed daily account balances, deposits, and issued checks to claim customers.
- Provided new hire training, as well as trained existing personnel on new or enhanced applications, products, or job functions.
- Issued checks to claim customers.
- Researched claim histories, credit information, or other data relevant to risk assessment.
- Solely managed business accounts, created certificates of insurance, and verified workers' compensation/disability through NYSIF.
- Negotiated with claim handlers to come to a mutual agreement on damages.
- Arranged contractors and mechanics for repairs.
- Built relationships with customers by maintaining honesty, and reliability.
- Effectively handled escalated customer issues, demonstrating strong communication, and problem-solving skills.
Solutions Specialist
Verizon Wireless
Alexandria, Minnesota
10.2012 - 02.2019
- Increased sales by overcoming obstacles in a customer service environment.
- Improved communication techniques by effectively handling escalation situations.
- Managed all aspects of customer and business accounts, including billing.
- Enhanced knowledge of products by assisting customers with troubleshooting.
- Mastered customer experience skills by interacting with guests daily.
- Showed enthusiasm toward the value of products, and increasing sales.
- Demonstrated leadership qualities while supervising front-of-store employees.
- Organized and conducted public workshop classes to educate and demonstrate the use of various technologies, topics, and troubleshooting.
- Assisted coworkers during transactions, strengthening teamwork skills.
- Gained financial management experience through cash sweeps and end-of-night counts.
Certification
Property & Casualty License - 19245910 (MN, NC, NY, PA, TX, & VA)
Life & Health License - 19245910 (MN, NC, NY, PA, TX, & VA)
Agent Draft Authority, State Farm, 2019
Bank Compliance and Finance Certification, State Farm/ U.S. Bank, 2019
Additional trainings in HIPPA Compliance, Information Security, Protecting SPI (Sensitive Personal Information), Protected & Vulnerable Persons, Cybersecurity Protection, Anti-Money Laundering and Office of Foreign Assets Control (OFAC), and Lawsuits & Subpoenas Compliance - Annually since 2019
Public Speaking Training - 2015
Conflict Resolution Training - 2015
Education
Generals -
05.2008
High School Diploma -
06.2007
References
References available upon request.