Jessica Dominguez
Ogden
Summary
Hello My Name is Jessica Dominguez , I'm a Assistant Manager for over 15+ years in management and customer service. I have excellent management skills with Hotel operational management , customer service team leadership with strong planning and problem-solving skills - productivity . I'm a multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operator Technician
Autoliv
11.2025 - Current
- Operated machinery to ensure efficient production processes.
- Monitored equipment performance, identifying and resolving operational issues.
- Conducted routine maintenance on machinery to optimize functionality.
- Collaborated with team members to streamline workflow and improve productivity.
- Enhanced safety standards by strictly adhering to company guidelines and conducting thorough equipment inspections.
- Ensured consistent product quality with thorough visual inspections and adherence to established standards before packaging for shipment.
Assistant Manager
ARIA Resort & Casino Las Vegas
06.2015 - 10.2020
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced team productivity by streamlining operational processes.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Planet Hollywood Resort & Casino
10.2020 - 11.2025
- Assisted in managing daily operations to ensure guest experiences.
- Developed staff schedules to optimize workforce efficiency and coverage.
- Trained new employees on customer service standards .
- Resolved guest complaints promptly, ensuring satisfaction and loyalty retention.
- Analyzed team performance metrics to identify areas for training and development opportunities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Science Education
Bakersfield College
Bakersfield, CA04.2013
High School Diploma - Major 13 Years
West High School
Bakersfield, CA06.2006
Skills
- Customer service Skills 15 years
- Staff training
- Inventory management
- Financial reporting
- Performance analysis - Attendance
- Team leaderships
- Workflow optimization - Inspectress
- Data entry - Productivity
- Financial management
- Computer skills
- Microsoft - Outlook email
- Answering phones - Customer Service Representative Skills
- Scheduling - Updating Supervising Supervisor's , Manager's
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
MGM International - Aria Hotel Casino Forbes Certificate - Diamond 💎
Caesars Entertainment CEO - Leadership
Timeline
Operator Technician
Autoliv
11.2025 - Current
Assistant Manager
Planet Hollywood Resort & Casino
10.2020 - 11.2025
Assistant Manager
ARIA Resort & Casino Las Vegas
06.2015 - 10.2020
Science Education
Bakersfield College
High School Diploma - Major 13 Years
West High School