Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Donavin

Lowell,MI

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Special Needs Child Caregiver

Donavin Family
10.2011 - Current
  • In charge of home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Responsible for arranging transportation and maintaining schedule to escort child to doctors' appointments and therapies.
  • Facilitating therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping child regain or improve coping abilities.
  • Implementing daily routines and activities to stimulate and engage child.
  • Administering medications via oral and intramuscular injections and monitoring responses.

Customer Service Executive

Booking.com
07.2016 - 11.2017
  • Acted as a liaison between accommodation partners and customers to resolve issues via phone and email.
  • Advised accommodation partners of the information on their brochure page on Booking.com and how they can amend data with respect to supply, availability, specials, and promotions.
  • Assisted customers with making and amending accommodation reservations as well as investigating and resolving complaints and disputes.
  • Tested and reviewed new services, promotions, and procedures.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Product Specialist

PetSmart
11.2015 - 06.2016
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.

Child Caregiver

Donavin Family
10.2011 - 11.2015
  • Maintained clean and comfortable environments in home by vacuuming, cleaning windows, doing dishes, and dusting.
  • Applied positive behavior management techniques to enhance social interactions and emotional development of child.
  • Prepared healthy foods and beverages for child based on optimal dietary guidelines and individual restrictions.
  • Maintained household financial accounts by reviewing and reconciling checks.
  • Developed strong organizational and communication skills through creation and leadership of Grand Rapids Mom's Group on Meetup.
  • Monitored calendar and schedule and set up meetings and appointments.
  • Coordinated travel and funding for event attendees.
  • Oversaw group and event registration process by collecting and tracking attendee information.

Animal Caretaker Volunteer

Paws For Life Rescue
05.2010 - 05.2011
  • Cared for animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.
  • Assisted with adoption process by providing information about animals to potential adopters.
  • Helped with intake of newly surrendered animals, providing food, water and medical attention.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Attended community events to promote pet adoption and responsible pet ownership.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Trained animals in behavioral compliance or other special routines or commands.

Lead Pharmacy Technician

Red Crown Pharmacy
11.2009 - 04.2010
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Pharmacy Tech Intern

Ascension Genesys Hospital
06.2009 - 12.2009
  • Dispensed and procured medicinal products and supplies used in hospital.
  • Completed patient paperwork related to the filling of a prescription.
  • Restocked automated medication dispensing systems.
  • Controlled substances reconciliation.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Ensured that EMT boxes and medications for crash carts were stocked, logged, and ready to be dispensed.

Education

Associate of Applied Science - Pharmacy Technician

Baker College of Flint
08.2011

Skills

  • Adaptability and flexibility
  • Compassion and empathy
  • Patient advocacy
  • Problem-solving
  • Time management
  • Customer service and support
  • Multitasking
  • Recordkeeping

Timeline

Customer Service Executive

Booking.com
07.2016 - 11.2017

Product Specialist

PetSmart
11.2015 - 06.2016

Special Needs Child Caregiver

Donavin Family
10.2011 - Current

Child Caregiver

Donavin Family
10.2011 - 11.2015

Animal Caretaker Volunteer

Paws For Life Rescue
05.2010 - 05.2011

Lead Pharmacy Technician

Red Crown Pharmacy
11.2009 - 04.2010

Pharmacy Tech Intern

Ascension Genesys Hospital
06.2009 - 12.2009

Associate of Applied Science - Pharmacy Technician

Baker College of Flint

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Jessica Donavin