Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Jessica Dookwah

Jersey City,NJ

Summary

A Detail-oriented, organized, and meticulous employee who works at fast pace to meet tight deadlines. An enthusiastic team player, ready to contribute to company success. An organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lifeguard

Pleasure Pool Spa & Management
05.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Detailed safety rules and procedures regarding activities for customers and guests.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.

CEO/Owner

Matriarch Mink LLC
02.2021 - Current
  • Oversaw divisional marketing, advertising and new product development.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.
  • Conducted research and analysis to determine brand positioning and messaging.
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.

Lead Front Desk Associate

Crunch Fitness
05.2019 - 01.2020
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Established relationships with guests to grow and retain client base.
  • Answered phones and assisted callers with inquiries.
  • Greeted guests entering and exiting facility.

Front Desk Manager

Retro Fitness Gym
09.2018 - 08.2019
  • Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
  • Trained employees on general procedures, gym rules and duties.
  • Oversaw gym's childcare center by monitoring staff and operations.
  • Interviewed and hired gym staff for various roles.
  • Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
  • Set and managed employee work schedules for coverage in assigned areas.
  • Generated leads through sales promotions and word-of-mouth.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Store Manager

Equinox
05.2015 - 09.2017


  • Sales and POS
  • Clienteling And Event Planning
  • Opening & Closing
  • Loss Prevention and Branding
  • Hiring and Training.
  • Submitted orders for new inventory.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed routine store inventories.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.

Cashier

McDonald's
05.2011 - 09.2011
  • Responsible for customer service
  • Handled Stock and Food
  • Performed Janitorial Services Occasionally
  • Monitored the Intake of the Company's Daily Earnings.

Crew Worker

Aeropostale
05.2010 - 09.2010
  • Organized clothing and refurbished stock in the workplace
  • Developed various Skills in Designing professional displays
  • Directed customers.
  • Prospected and cultivated relationships with potential clients.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Intern/ Junior Trainer

Global Kids
06.2009 - 08.2009
  • Organized Community surveys to Formulate an over view of Healthy Food in the Park Slope Area of Brooklyn New York
  • Developed the skills necessary to draft a complete resume with the assistance of Global Kids Trainers.
  • Prepared project presentations and reports to assist senior staff.

Server/Hostess

Dallas BBQ's


  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation..
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.


Server and Hostess

Levy Restaurants 40/40 Club Barclays Center
05.2015 - 08.2015
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Managed sections for smooth flow of guests and orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.

Education

Bachelor of Arts - Graphic Design

Los Angeles Film School
Los Angeles, CA
09.2025

Bachelor of Science - Psychology

College of Staten Island CUNY
Staten Island, NY
06.2013

High School Diploma -

High School Senior
Brooklyn, NY
01.2012

Skills

  • Loss Prevention
  • Branding
  • Event Planning
  • Public Speaking
  • Strategic Planning
  • Project Management
  • Payroll
  • Budgeting
  • Marketing
  • Graphic Design
  • Upselling
  • Sales

Certification

CPR & AED for Lifeguards – Red Cross

Software

Adobe Suite

Canva

CRM

Timeline

Lifeguard

Pleasure Pool Spa & Management
05.2023 - Current

CEO/Owner

Matriarch Mink LLC
02.2021 - Current

Lead Front Desk Associate

Crunch Fitness
05.2019 - 01.2020

Front Desk Manager

Retro Fitness Gym
09.2018 - 08.2019

Store Manager

Equinox
05.2015 - 09.2017

Server and Hostess

Levy Restaurants 40/40 Club Barclays Center
05.2015 - 08.2015

Cashier

McDonald's
05.2011 - 09.2011

Crew Worker

Aeropostale
05.2010 - 09.2010

Intern/ Junior Trainer

Global Kids
06.2009 - 08.2009

Server/Hostess

Dallas BBQ's

Bachelor of Arts - Graphic Design

Los Angeles Film School

Bachelor of Science - Psychology

College of Staten Island CUNY

High School Diploma -

High School Senior

Similar Profiles

CREATE PROFILE
Jessica Dookwah