Jessica Dooley
Santa Fe,NM
Overview
17
17
years of professional experience
Work History
Senior Events Manager
Meow Wolf Santa Fe
Santa Fe, NM
10.2022 - Current
- Responsible for overall event programming, including writing offers, working with external partners. Manages overall Event calendar
- Manages budgets effectively, optimizing allocation of resources to maximize event impact
- Implemented free soft programming to drive interest in exhibit visitation, ex. Meow Wolf and Chill
- Partnered with the Director of Operations to build out Private Event Rentals, including vetting, confirming and building the day of show schedule with the client
- Developed event themes that captured audience interest and drove engagement throughout the program. ex. E-Turn-Ity, Pride, Zozo After Burn Party
- Assists in managing labor, productivity, quality control, and safety measures as established and set for Events and the site
- Encourages and maintains internal and cross-departmental communication
- Maintains and manages a team that delivers a memorable and unique Meow Wolf level of service to traveling artists and guests
- Books all local talent when headliner support acts are needed
- Implemented drink intermingling during All Ages & 18+ events to enhance revenue and guest experience
- Coordinated drink specials for shows with Food & Beverage Manager to capitalize on product, also enhancing guest experience
- Helped develop internal Security team, teaching policies & procedures
- Works closely with marketing team, from targeting ad-runs to asset delivery. Implemented street team for local markets.
- Implemented and managed street team marketing
- Built Birthday Package Rental for community space based comps from competitors and fellow LLC offerings
- Took on Events Coordinator job duties due to loss of position in April 2024, including event page building, ticket counts, etc.
- Promoted from Events Manager to Executive Team in May 2024 as Senior Events Manager
Venue Manager
Meow Wolf Santa Fe
04.2019 - 10.2022
- Worked in a managerial role with all of the event's stakeholders, making sure all needs were met to ensure the enjoyment and safety of guests, staff and the touring party
- Advanced all event details with the artist representative, including day-of-show schedule, transportation needs, hotel stays, hospitality, photographers/videographers, venue amenities, policies, etc.
- Worked on site with bands/DJ’s, tour managers and crew members, providing them with information, credentials, production and hospitality needs, as requested or required
- Supervised events from start to finish using effective crowd control methods
- Supported front facing staff with check in procedure
- Booked local support acts, based on the Headliner and what will musically fit the event programming
- Supported the Event's Assistant, with invoicing, Expensify & artists' holds
- Assisted the touring party and the Front of House Engineer with the show’s load in/load out of gear and other production items
- Settled payment with the artist representative and collected merchandise splits the night of the event
- Built each event's settlement sheet
- Tracked ticket sales, bar sales and gift shop sales per event
- Responsible for scheduling Event Managers
- Responsible for scheduling Security based on event tickets sold
- Practiced discretion in regards to business relations (eg. artists' pay)
- Promoted to Events Manager/Department Head in October of 2022
Manager
Gruene Hall
06.2012 - 12.2018
- Oversaw daily operation of historic dance hall
- Responsible for daily pick up and verification of bank change orders
- Responsible for closing out AM and PM shifts financial sheets
- Responsible for hiring new employees and trained them based on establishment's policies
- Responsible for scheduling (in advance) stagehands, runner(s), and/or merchandise seller for day-of-show, based on artists' contract
- Created itineraries and travel arrangements for day-of-show
- Scheduled security (in advance) based on the event and capacity
- Responsible for hospitality and setting up green room, making sure artists' rider needs were carried out perfectly
- Created and built a relationship upon arrival with the tour manager of the music act, being communicative about the venue operations
- Handled sensitive information and kept artists' pay and needs confidential
- Interfaced closely with sound engineers
- Helped develop an even better venue reputation among artists' management
- Maintained safety and protected license, by making sure patrons did not become overly intoxicated
- Resolved customer complaints quickly and effectively
Bartender
Gruene Hall
11.2010 - 06.2012
- Bartended in high volume music venue and bar
- Provided friendly and attentive service
- Offered a fill in manager position in the Fall of 2011, filling the spot of a full time manager if they were on vacation, fell ill or other special circumstances
- Answered guests questions and addressed concerns regarding tickets, concert times, area attractions
- Monitored guests for intoxication and immediately reported concerns to management
- Promoted to Full Time Manager in June of 2012
International Sales Specialist
MCM Corporation
08.2009 - 11.2010
- Communicated via email and phone to a number of current and potential clients
- Responsible for scheduling meetings with current and potential clients
- Marketed and sold company products
- Set up database of on-call technicians
- Involved in setting up technicians with online username and password to complete their on line training
Bar Manager
SMG-Kansas Coliseum
01.2008 - 01.2009
- Oversaw operation of five bar locations in a 12,200 capacity entertainment arena
- Bundled, dispersed, collected and counted cash drawers from all locations
- Promoted drink specials to control inventory
- Responsible for staffing locations with adequate number of employees, based on event
- Inventoried daily and ordered alcohol and supplies based on event size and needs
- Supervised staff to ensure quality service to guests
- Helped with set up of numerous catering events
Education
University of Oklahoma
Norman, OKundefined
Oklahoma City Community College
Oklahoma City, OKundefined
Austin Community College
Austin, TXTimeline
Senior Events Manager
Meow Wolf Santa Fe
10.2022 - Current
Venue Manager
Meow Wolf Santa Fe
04.2019 - 10.2022
Manager
Gruene Hall
06.2012 - 12.2018
Bartender
Gruene Hall
11.2010 - 06.2012
International Sales Specialist
MCM Corporation
08.2009 - 11.2010
Bar Manager
SMG-Kansas Coliseum
01.2008 - 01.2009
University of Oklahoma
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Oklahoma City Community College
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Austin Community College