JESSICA DOOLITTLE
New Paltz,NY
Summary
Front Desk (4 years) Retail Sales (2 years) Salon Software (2 years) Social Media Management (2 years) Serving Experience (3 years) Writing Skills Journalism (4 years) Customer Service (4 years) Proofreading (4 years) Event Planning (2 years)
Overview
3
3
years of professional experience
Work History
Assistant Event Planner
L'core
- Collaborated with sponsors and hosts to promote events
- Monitored orders and verified accuracy
- Developed and retained strong customer rapport through proactive contact
- Planned, organized, and executed promotional [Type] events.
Sports Photographer
Buffalo State College Athletics
Buffalo , New York
11.2021 - 05.2022
- Completed photo shoots at indoor and outdoor venues.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location, studio shoots , and games.
- Controlled video camera for live streaming purposes
Restaurant Hostess ( Summer Job)
The Ugly Duckling- Restaurant And Bar
Long Beach, New York
06.2021 - 08.2021
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supervised server balance and monitored table turnover to accurately seat customers.
Receptionist/Bartender
Modern Gents Premier Barbershop & Bar
Sarasota, FL
11.2019 - 03.2020
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently
- Managed barbershop customers while simultaneously assisting guests at the bar
- Engaged in small talk with patrons to build rapport and earn repeat business
- Multitasked to meet customer, business operations and server needs with minimal errors or delays
- Manged multiple different barber schedules and specialties
- Confirmed and cancelled appointments
- Came up with fast on my feet solutions for guests that where unhappy with service
- Counting and closing out cash registers
- Forming bonds with customers
- Keeping up with memberships.
Receptionist
L'core Spa
10.2018 - 03.2020
- Lead Salon and Spa Tours for potential Renters/Buyers
- Answered and directed incoming calls using multi-line telephone system
- Greeted visitors, assessed needs and directed to appropriate personnel
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office
- Skills
- Experience management
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for salon and spa renters
- Sorted incoming mail and directed to correct personnel each day
- Oversaw office inventory by restocking supplies and submi ing purchase orders.
Aftercare Counselor
YMCA
Sarasota, FL
11.2016 - 06.2017
- Implemented and oversaw activities centered on promoting learning and imaginative play
- Managed administrative program tasks such as taking a endance, updating logs and tracking supplies
- Provided nurturing and appropriate environment for children ranging in age from 5 to 9
- Led children in tidying up, handwashing and [Task] to teach responsibility
- Cared for over 30 children ranging in age from 5 to 9
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds
- Balanced schedules to provide optimal rest, play and educational periods.
Server/Hostess
Tijuana Flats Tex
Sarasota, FL
04.2016 - 07.2016
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted guests with a welcoming energy
Education
High School Diploma -
Riverview High School
Sarasota, FL05.2017
No Degree - 2017-2018
Florida SouthWestern State College
Fort Myers, FLNo Degree -
SUNY Buffalo State
Buffalo, NYSkills
- Active Participation
- Documentation
- Customer Satisfaction
- Special Projects
- Service Quality
- Computer Literacy
- Time Management
- Positive Attitude
- Word Processing
- Telephone Reception
- Visitor Monitoring
- Writing Skills
- Anticipating guest needs
- Outstanding customer service
Additional Information
- Additional Information Accomplishments
Timeline
Sports Photographer
Buffalo State College Athletics
11.2021 - 05.2022
Restaurant Hostess ( Summer Job)
The Ugly Duckling- Restaurant And Bar
06.2021 - 08.2021
Receptionist/Bartender
Modern Gents Premier Barbershop & Bar
11.2019 - 03.2020
Receptionist
L'core Spa
10.2018 - 03.2020
Aftercare Counselor
YMCA
11.2016 - 06.2017
Server/Hostess
Tijuana Flats Tex
04.2016 - 07.2016
Assistant Event Planner
L'core
High School Diploma -
Riverview High School
No Degree - 2017-2018
Florida SouthWestern State College
No Degree -
SUNY Buffalo State
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