JESSICA DOORNHAAG
Plainwell,MI
Summary
Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clinical responsibilities and training in administrative responsibilities. Motivated to learn, grow and excel in the healthcare industry.
Overview
12
12
years of professional experience
Work History
Physician Office Supervisor
Ascension Borgess Allegan Medical Clinic
Allegan, MI
09.2021 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Provided materials preparation, notes and minute taking for meetings.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
Patient Experience Representative
Ascension Borgess Hospital
Kalamazoo, MI
01.2020 - 09.2021
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
- Produced high-quality documents, spreadsheets and presentations for meeting presentations.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Professional Incentive Specialist
Allegan Medical Clinic
Allegan, MI
08.2018 - 01.2020
- Provides education and collaborate with providers on HEDIS measures
- Performs ongoing analysis of grapes in care and barriers
- Collected, organized and entered patient data into medical systems.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Scheduled and taught in class DOT Certifications
- Reviewed charts and flagged incomplete or inaccurate information.
ACO Data and Transition Coordinator
Allegan Healthcare Group/Allegan Medical Center
Allegan, MI
02.2016 - 08.2018
- Promote organization at community events
- Oversaw day-to-day production activities in accordance with ACO objectives.
- Defined, implemented and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Collected, organized and entered patient data into medical systems.
- Retrieved medical data for physicians and patients.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Registered Medical Assistant
Otsego Medical Center
Otsego, MI
06.2012 - 02.2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Registered Medical Assistant, Student Medical Assistant
Perrigo Medical Clinic
Allegan, MI
11.2010 - 06.2012
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ05.2016
Diploma - Medical Assistant Program
Everest Institute
Kalamazoo, MI10.2010
Skills
- Staff Management
- Employee Coaching and Motivation
- Issue and Conflict Resolution
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Administration and Reporting
- Regulatory and Statutory Compliance
- Interdepartmental Functions Coordination
- Team Meeting Management
- Clinical Staff Management
Accomplishments
- Leadership and Management Skills for Women Training – Skill Path
- Employee Excellence Award for 2017 – Allegan Healthcare Group
- Registered Medical Assistant Certification – American Medical Technologists
- Student Ambassador – Everest Institute
Additional Information
- CPR Certified – American Red Cross , Honor Roll Award – Everest Institute Perfect Attendance Award - Everest Institute
Timeline
Physician Office Supervisor
Ascension Borgess Allegan Medical Clinic
09.2021 - Current
Patient Experience Representative
Ascension Borgess Hospital
01.2020 - 09.2021
Professional Incentive Specialist
Allegan Medical Clinic
08.2018 - 01.2020
ACO Data and Transition Coordinator
Allegan Healthcare Group/Allegan Medical Center
02.2016 - 08.2018
Registered Medical Assistant
Otsego Medical Center
06.2012 - 02.2016
Registered Medical Assistant, Student Medical Assistant
Perrigo Medical Clinic
11.2010 - 06.2012
Bachelor of Science - Healthcare Administration
University of Phoenix
Diploma - Medical Assistant Program
Everest Institute
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