Jessica Douglas
Payette,ID
Summary
Professional with strong expertise in front-desk operations and patient interaction, prepared for this role. Skilled in managing medical records, scheduling appointments, and handling patient inquiries with efficiency and care. Known for effective team collaboration and adaptability to changing needs. Reliable and focused on delivering results while maintaining positive and organized environment.
Overview
14
14
years of professional experience
Work History
Medical Assistant/Receptionist
Valley Family Health Care
06.2013 - 12.2025
- Managed patient appointments and scheduling using electronic health record systems.
- Assisted healthcare providers with patient exams, ensuring efficient workflow during procedures.
- Maintained accurate patient records and coordinated medical documentation for billing purposes.
- Educated patients on treatment plans and medication instructions to enhance understanding and compliance.
- Trained new staff on administrative procedures and best practices in medical office management.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
Waitress
Meechan's Diner
04.2012 - 02.2013
- Delivered exceptional customer service by efficiently taking orders and managing tables during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and accuracy of orders.
- Trained new waitstaff on operational procedures, menu knowledge, and customer interaction techniques.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction levels.
- Developed strong relationships with regular customers, fostering loyalty and repeat business at diner.
Education
Medical Assistant - Medical Assistant
Milan Institute
Nampa, ID05-2012
High School Diploma -
Fruitland High School
Fruitland, ID05-2010
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Front desk operations
- HIPAA compliance
- Electronic medical records
- HIPAA guidelines
- Appointment management
- Medical terminology
- Inpatient care
- Appointment scheduling
Timeline
Medical Assistant/Receptionist
Valley Family Health Care
06.2013 - 12.2025
Waitress
Meechan's Diner
04.2012 - 02.2013
Medical Assistant - Medical Assistant
Milan Institute
High School Diploma -
Fruitland High School