Jessica Dovich
Auburn,WA
Summary
With over 10 years of work experience in various domains, I am a versatile and adaptable professional who can collaborate with diverse teams and stakeholders. As an Office Administrative Assistant at Seattle Children's, I leverage my linguistic and analytical skills to optimize the business operations and processes of the organization's programs and services.
I have a Master's degree in Linguistics and multiple certifications in Business Analysis, Process Improvement, and Operational Excellence, which enable me to apply a data-driven and customer-centric approach to my work. I also have excellent communication and problem-solving skills, which I developed as a Partner Support agent at Booking.com, where I provided exceptional service to the Portuguese-speaking partners and clients. I am passionate about delivering high-quality results, learning new skills, and supporting Seattle Children's mission to provide hope, care, and cures to help every child live the healthiest and most fulfilling life possible.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Seattle Children's Hospital
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Business Operations Associate/ AI Data Annotator
Microsoft
12.2020 - 03.2022
- Liaised with clients to provide status updates on accounts and projects.
- Demonstrated strong attention to detail when working on complex projects involving multiple layers of information.
- Ensured adherence to data privacy policies while handling sensitive information during the annotation process.
- Supported project managers by meeting deadlines while maintaining the quality of annotations.
Accommodation Service Executive
Booking.com
11.2016 - 09.2020
- Mentored new hires on company policies and procedures, ensuring quick integration into the team environment.
- Streamlined service processes for improved efficiency and reduced response times.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Reporter/ Journalist
JC Matao
07.2010 - 04.2014
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
- Developed expertise in covering various beats, demonstrating versatility and adaptability as a reporter.
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
Education
Master’s - Linguistics
University of Araraquara
Sao Paulo, Brazil03.2022
Bachelor Of Arts - Journalism
University of Araraquara
Sao Paulo, Brazil12.2013
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Filing
- Scheduling and calendar management
- Invoice Processing
- Writing reports
- Quality Assurance
- Inventory Systems
- AI Data Annotation
Languages
English
Portuguese
Spanish
Timeline
Administrative Assistant
Seattle Children's Hospital
09.2023 - Current
Business Operations Associate/ AI Data Annotator
Microsoft
12.2020 - 03.2022
Accommodation Service Executive
Booking.com
11.2016 - 09.2020
Reporter/ Journalist
JC Matao
07.2010 - 04.2014
Master’s - Linguistics
University of Araraquara
Bachelor Of Arts - Journalism
University of Araraquara