Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Downing

Bellingham,Washington

Summary

Accomplished Administrative Assistant training in a wide range of office administration tasks with 10 years of experience in customer Service. Able to work under pressure and collaborate with a team. Successful record of fielding phone calls, cold calling, providing information to clients and acting as liaison between departments. Currently seeking to branch into Customer/ Sales support or a Serving role.

Overview

6
6
years of professional experience

Work History

Subrogation Examiner

TriStar
07.2023 - 12.2023
  • Entered title and vehicle information into database.
  • Entered claims into the hub
  • Kept in contact with Insurance companies to check on claim status.
  • Created documents that provided blurbs for collegues
  • Collaborated with team members to develop best practices for reviewing applications and maintaining accuracy.
  • Streamlined examination processes for increased efficiency and consistency in decisionmaking.

Delivery Driver

Viking Food
04.2019 - 09.2023
  • Maintained excellent punctuality, customer service, and efficiency
  • Delivered food to different addresses through different routes and on a timed schedule
  • Collected payments
  • Completed logs for orders/payments
  • Communicated with customers to keep them up to date with their orders
  • Made sure orders were complete before delivering it to customers.

Administrative Assistant

Partners In Home Care
01.2022 - 05.2022
  • Maintained a high level of professionalism and provided excellent customer service to all company clients
  • Adeptly handled administrative matters including screening calls, managing calendars, planning meetings, composing documents and organizing the office space
  • Assisted in preparation of scheduled reports, including finance and HR
  • Ran audits for HR, put together badges for new hires and assisted in onboarding/offboarding procedures
  • Assisted in Streamlining future Orientation methods.

Front Desk/ Admin/ Climbing Instructor

Riverstone Climbing
11.2017 - 02.2019
  • Assisted in the training of 2 new front desk agents
  • Increased revenue by 80% due to exceptional customer service and greater numbers of costumers to the gym
  • Sold memberships/ made personal goals on selling those memberships
  • Maintained a high level of professionalism and provided excellent customer service to all company clients
  • Set price book to increase stock and product knowledge
  • Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
  • Gave Climbing and Belay Instruction
  • Instructed ages 3-18 climbing classes.

Education

Development Foundations, Building Interactive Websites, Front-end Development, Back-end Development, Data Science, Computer Science - Software

Codecademy
Remote
03.2024

Graduate -

Sehome High School
06.2013

Skills

  • Communication skills
  • Customer Service
  • Outgoing
  • Microsoft excel
  • Computer literacy
  • Time management
  • Research & Analysis
  • Prioritization and problem-solving
  • Google Suite
  • Multitasking
  • Great Memory
  • Salesforce

Timeline

Subrogation Examiner

TriStar
07.2023 - 12.2023

Administrative Assistant

Partners In Home Care
01.2022 - 05.2022

Delivery Driver

Viking Food
04.2019 - 09.2023

Front Desk/ Admin/ Climbing Instructor

Riverstone Climbing
11.2017 - 02.2019

Development Foundations, Building Interactive Websites, Front-end Development, Back-end Development, Data Science, Computer Science - Software

Codecademy

Graduate -

Sehome High School
Jessica Downing