Open To Work
Jessica Downing
Durham,NC
Summary
Detail-oriented Business Finance professional with experience supporting operations, analytical workflows, and regulated business environments. Background includes seasonal Team Lead at H&R Block, coordinating tax professionals and front-desk operations, and remote subrogation analysis managing case documentation and review. Demonstrated ability to work independently, meet deadlines, and maintain accuracy under pressure. Currently pursuing a Bachelor’s degree in Business Finance (expected January 2027) and operating a small consulting business supporting clients with financial organization and operational improvements. Seeking a remote role in finance, operations, or analytical support.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Founder/Business Consultant
Jessica Downing Consulting
11.2025 - Current
- Launched and operate a consulting business providing financial, operational, and strategic guidance to small business owners
- Guided a dojo owner in building an online presence and branding while maintaining ethical standards and honoring the history of his practice, growing social media following from 150 to 1,500 followers in one month.
- Advise a gravel business owner on financial management, reviewing revenue, expenses, and operational efficiency to support business growth
- Manage client onboarding, workflow planning, and process optimization across engagements
- Maintain financial documentation, invoicing, and self-employment tax compliance
- Demonstrated accountability, independent problem-solving, and measurable results in a remote consulting setting
Delivery Driver
Viking Food
04.2019 - 05.2025
- Completed an average of 24 deliveries per shift (approximately 4 deliveries per hour) while maintaining accuracy and efficiency
- Maintained a 100% on-time delivery rate, consistently meeting or exceeding service expectations
- Navigated dynamic routes and changing delivery conditions to maximize efficiency and minimize delays
- Delivered high-quality customer service through clear communication, professionalism, and reliability
- Independently managed workload and time priorities in a fast-paced, deadline-driven environment
- Ensured correct order handling, verification, and issue resolution at the point of delivery
- Operated vehicle safely and responsibly while adhering to all traffic laws and company standards
Team Lead
H&r Block
01.2024 - 05.2024
- Led and supported a team of tax professionals during peak and off-peak seasons, ensuring accurate tax preparation, compliance with IRS regulations, and high client satisfaction
- Acted as the primary point of contact for escalated client issues, resolving complex tax questions and service concerns with professionalism and discretion
- Trained, onboarded, and mentored new and returning associates on tax software, workflows, compliance standards, and customer experience best practices
- Oversaw daily operations including scheduling, workflow management, and deadline prioritization to meet high-volume seasonal demands
- Conducted quality reviews of tax returns to ensure accuracy, reduce errors, and uphold company standards
- Collaborated with reginal management to meet performance goals, improve efficiency, and support revenue targets
- Fostered a supportive, accountable team culture focused on growth, accuracy, and client trust
- Maintained confidentiality and handled sensitive financial and personal information with integrity
Subrogation Examiner
TriStar
07.2023 - 12.2023
- Entered title and vehicle information into database.
- Entered claims into the hub
- Kept in contact with Insurance companies to check on claim status.
- Created documents that provided blurbs for collegues
- Collaborated with team members to develop best practices for reviewing applications and maintaining accuracy.
- Streamlined examination processes for increased efficiency and consistency in decisionmaking.
Administrative Assistant
Partners In Home Care
01.2022 - 05.2022
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Adeptly handled administrative matters including screening calls, managing calendars, planning meetings, composing documents and organizing the office space
- Assisted in preparation of scheduled reports, including finance and HR
- Ran audits for HR, put together badges for new hires and assisted in onboarding/offboarding procedures
- Assisted in Streamlining future Orientation methods.
Education
Development Foundations, Building Interactive Websites, Front-end Development, Back-end Development, Data Science, Computer Science - Software
Codecademy
Remote03.2024
Graduate -
Sehome High School
06.2013
BBA - Finance
American InterContinental University
Online 10.2024 - Current
Skills
- Communication skills
- Customer Service
- Outgoing
- Microsoft excel
- Computer literacy
- Time management
- Research & Analysis
- Prioritization and problem-solving
- Google Suite
- Multitasking
- Great Memory
- Salesforce
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
RemoteTimeline
Founder/Business Consultant
Jessica Downing Consulting
11.2025 - Current
BBA - Finance
American InterContinental University
10.2024 - Current
Team Lead
H&r Block
01.2024 - 05.2024
Subrogation Examiner
TriStar
07.2023 - 12.2023
Administrative Assistant
Partners In Home Care
01.2022 - 05.2022
Delivery Driver
Viking Food
04.2019 - 05.2025
Development Foundations, Building Interactive Websites, Front-end Development, Back-end Development, Data Science, Computer Science - Software
Codecademy
Graduate -
Sehome High School