Jessica Drea
Oregon,WI
Summary
Professional Data Entry leader with strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics.
Overview
7
7
years of professional experience
Work History
OCR Data Entry
WPS insurance
06.2023 - Current
- Maintained data entry requirements by following data program techniques and procedures.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Compared transcribed data with source document to detect and correct errors.
Clerk IV
WPS Health Solutions
03.2018 - 06.2023
- Processed documents and materials to disseminate information to appropriate parties.
- Sorted MVH and Medicare sorting and prepping mail.
- Prepped Medicare documents and used OnBase and Captiva
- Helped with scan mail into the system.
Salesperson
Mounds Pet Food Warehouse
10.2017 - 03.2018
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Kept on top of changes to store products and promotions to maintain strong sales
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Educated customers on special pricing opportunities and company offerings
- Diminished work-flow downtime and troubleshot customer sales, support and software issues
- Developed discerning eye for detail, often suggesting accessories to complement purchase
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Answered questions about current promotions and resolved issues according to store policies
Customer Service Representative
Cosmoprof
10.2016 - 10.2017
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Recommended accurate and effective solutions to customers after identifying problems
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Consulted with customers to determine best methods to resolve service and billing issues
- Escalated customer concerns, store issues and inventory requirements to supervisorsAnswered phone while helping customers and also checking them out
Education
No Degree - Small Business Operations
Madison Area Technical College
Madison, WIHigh School Diploma -
Monona Grove High School
Monona, WI06.1995
Cosmetology
Capri College
Madison, WI04.1998
Skills
- Handling and sorting mail
- Deadline-driven
- Proficient in MS Office
- OSHA requirements knowledge
- Excellent time management
- Computer-savvy
- Proficient in Microsoft Word, Excel and Power Point
- Knowledgeable in Medicare and MVH OnBase and Captiva
- Knowledgeable IBLM scanning
- Able to work indepdently
Timeline
OCR Data Entry
WPS insurance
06.2023 - Current
Clerk IV
WPS Health Solutions
03.2018 - 06.2023
Salesperson
Mounds Pet Food Warehouse
10.2017 - 03.2018
Customer Service Representative
Cosmoprof
10.2016 - 10.2017
No Degree - Small Business Operations
Madison Area Technical College
High School Diploma -
Monona Grove High School
Cosmetology
Capri College