Jessica Drese
Vancouver,WA
Summary
Focused professional adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with a high level of detail, quality and standards. Applying creative and analytical approach to operations for continuous productivity and growth. Excels by taking the lead, through mentoring, training and empowering team to excel in their development to achieve company goals. Experienced with operational management, team leadership, visual merchandising and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
27
27
years of professional experience
Work History
Store Manager
Famous Footwear
10.2024 - Current
- Led team in achieving sales goals through effective merchandise management and staff training.
- Developed and implemented operational strategies to enhance customer service and store efficiency.
- Analyzed inventory levels using POS systems to optimize stock availability and reduce shrinkage.
- Mentored staff in product knowledge, resulting in improved customer engagement and satisfaction scores.
- Decreased shrink by over 20%, No longer a top tier lp location
- Increased sales over LY by 14% YTD
- Conducted regular performance evaluations to identify training needs and foster employee development initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Facilitated hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Painting Contractor
Prima Finishes LLC
01.2021 - 10.2024
- Developed lasting relationships with clients through exceptional communication and responsiveness, leading to repeat business opportunities.
- Enhanced client satisfaction by delivering high-quality painting services on time and within budget.
- Contributed to the company''s growth by generating new business leads through targeted marketing efforts and positive word-of-mouth referrals from satisfied clients.
- Achieved smooth finishes on surfaces through meticulous attention to detail in surface preparation and paint application processes.
- Maintained a high level of professionalism and integrity by promptly addressing any concerns or issues raised by clients throughout each project phase.
- Collaborated with other contractors to coordinate schedules, ensuring seamless workflow during multi-trade projects.
- Showcased expertise in various painting techniques such as faux finishing, decorative effects, staining woodwork, wallpapering, varnishing, and spraying.
- Applied various types of paints and other finishes to interior and exterior surfaces.
Concrete Specialist
Envirocrete
01.2023 - 11.2023
- Reduced costs by optimizing material usage and minimizing waste during concrete projects.
- Enhanced project efficiency by implementing advanced concrete mixing techniques and methods.
- Expedited project timelines with efficient coordination of materials, equipment, and personnel resources for each job site.
- Streamlined communication between team members, leading to increased productivity within the crew on all projects undertaken.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Routinely lifted and moved items weighing up to 70+pounds.
- Operated equipment such as forklifts safely to efficiently complete site work.
- Applied sealers or waterproofing to concrete as required by project.
- Engaged with customers and subcontractors and provided timelines for project completion.
Tile Sub-contractor
N2 Property Management
02.2019 - 12.2021
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Utilized well-developed carpentry skills to fix a multitude of remodeling or maintenance issues, drywall installation, painting, refinishing of cabinetry, bathtubs sinks and countertops.
- Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
- Worked closely with owners on completion of punchlists tasks.
- Managed subcontractor relationships, ensuring adherence to project timelines and quality standards.
New Store Opening Corporate Trainer
Sephora
02.2014 - 11.2017
- Travel position based out of the Portland market supporting all US locations and Canada.
- Works closely with designated retail operations contacts directly, to resolve immediate concerns at each location
- Mentored new trainers, fostering a culture of continuous learning and professional growth within the team.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Built and maintained professional relationships with multiple departments and suppliers.
- Motivate new trainees to ensure Sephora values and standards are consistent with global vision
- Manages the timeline to meet all deadlines
- Analyzed and evaluated training effectiveness and program outcomes.
Store Specialist and Store Director
Sephora
04.2012 - 02.2014
- Supervise customer service experience, and direct store functions
- Train all new hires in Sephora 101 and Merchandising standards
- Partner with Store Director in building strong business acumen for consistent forecasting in sales
- Foster and maintain brand relationships
- Developed and implemented a strategy to revise an under performing store
- Consistently exceeded sales plans by 20%
- Maintained and managed payroll consistently to come in line with district and company plan
- Developed and coached leadership with assessing business needs
- Managed and created leadership and cast schedules.
- Developed strong relationships with customers, resulting in repeat business and increased sales.
- Managed inventory efficiently, ensuring optimal stock levels for popular products.
- Analyzed sales data to identify trends and adjust inventory orders accordingly, maximizing profitability.
- Supported store management in achieving operational goals through efficient task delegation and teamwork.
- Performed regular audits of merchandise, ensuring accuracy in pricing and labeling information.
- Provided expert product knowledge to customers, guiding them towards informed purchasing decisions.
- Trained new team members on product knowledge and customer engagement techniques.
- Analyzed customer feedback to identify trends and improve service delivery.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Led initiatives to streamline operational processes, enhancing overall store efficiency.
- Assisted with marketing efforts such as promotional events and social media campaigns, driving traffic to the store.
- Participated in staff meetings to discuss ways to enhance workplace efficiency and improve customer experiences continuously.
Co Manager and Area Visual Manager
Ann Taylor Loft
10.2002 - 04.2012
- Managed all daily functions and procedures to ensure a high level of productivity
- Maintained a consistency in monthly sales and goals
- Oversaw store events and promotions
- Trained and developed associates with all merchandising standards
- Promoted to elevated position of Area Visual Manager in 2004
- Conducted all standards and training for new store openings in the Portland, Washington and Arizona markets
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Communicated clear expectations and goals to each team member for proper growth and development of area staff.
- Implemented inventory control measures, reducing stock discrepancies and enhancing accuracy.
- Developed a monthly newsletter on the company's visual focus for the district.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
District Visual Merchandiser
Ann Taylor Inc.
05.1999 - 10.2002
- Supervised and directed all merchandise and shipment processing
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Trained stock room procedures and replenished merchandise according to store merchandising layouts
- Traveled to all in district locations to assess,train and implement merchandising standards
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Maintained team efficiency by strategically and creatively coming up with solutions for visual standards throughout stores.
- Developed plans for strategic fixture and product placement on a district level.
- Developed and implemented visual merchandising strategies to enhance customer experience and drive traffic.
- Led team in achieving sales goals through effective inventory management and employee training.
- Developed and executed visual merchandising strategies to enhance brand presentation and customer engagement.
Education
High School Diploma -
Raul Wallenberg Traditional High School
Certification - Permanent Cosmetics And Tattooing
Vine Studios
Maple Valley, WA2022
Skills
- Strong in business analysis, Succession planning, talent sourcing and training
- Problem-solving
- Multitasking and organization
- High energy and drive
- Team leadership and coaching
- Inspiring others
- Client Relations
- Store merchandising
- Work Planning and Prioritization
- Detail Oriented
Timeline
Store Manager
Famous Footwear
10.2024 - Current
Concrete Specialist
Envirocrete
01.2023 - 11.2023
Painting Contractor
Prima Finishes LLC
01.2021 - 10.2024
Tile Sub-contractor
N2 Property Management
02.2019 - 12.2021
New Store Opening Corporate Trainer
Sephora
02.2014 - 11.2017
Store Specialist and Store Director
Sephora
04.2012 - 02.2014
Co Manager and Area Visual Manager
Ann Taylor Loft
10.2002 - 04.2012
District Visual Merchandiser
Ann Taylor Inc.
05.1999 - 10.2002
Certification - Permanent Cosmetics And Tattooing
Vine Studios
High School Diploma -
Raul Wallenberg Traditional High School