Jessica Drew
Atlanta
Summary
Psychology professional with robust background in educational support roles. Known for contributing to curriculum development and fostering collaborative learning environment. Reliable and adaptable, with focus on teamwork and achieving educational goals. Proficient in classroom management and student engagement strategies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Therapist
Teladoc
08.2021 - Current
- Complete mental health intake assessments.
- Provided individual counseling.
- Complete treatment plans.
Facility Based Care Advocate
Optum at United Healthcare
03.2022 - 04.2023
- Complete pre-certifications for mental health and substance inpatient admissions.
- Obtained information and processed outpatient mental and substance abuse.
- Made telephonic assessments and determine appropriate levels of care: Intensive outpatient, Partial Hospitalization.
- Verified benefit and policy information for behavioral health insurance.
- Coordinated Mental Health and Substance abuse care with inpatient and outpatient facilities.
- Worked on a telephone queue.
- Notified providers of HEDIS requirements and gave resources to ensure compliance with HEDIS standards.
Behavioral Health Assessor
Wellstar Health System
05.2021 - 03.2022
- Complete mental health needs assessments on patients in 4 different emergency rooms.
- Collaborated with Psychiatrists, Medical Doctors, Nurses, and Nurse Practitioners to determine dispositions for patients.
- Determined appropriate level of care for mental health and substance abuse.
- Connect patients with mental health services and financial resources within the community.
- Facilitated inpatient mental health admissions.
- Provided Crisis Counseling.
- Verified benefit and policy information for behavioral health insurance.
Therapist
Meru Health
09.2020 - 11.2021
- Complete intake assessments.
- Connect with participants through our online dashboard via clinical chat throughout the duration of the 12-week program.
- Contacting and tracking participant progress in our care program by reaching out to them a minimum of 2x per week.
- Work collaboratively with the care team, other therapists, founders, and health care professionals to foster effectiveness, high levels of engagement, growth, and global change.
- Keeps appropriate records as dictated by ethical and legal standards.
- Provides feedback to the product team to improve our solution.
- Modeling transparency, mindfulness, integrity, courage and passion.
Counselor
Betterhelp
02.2019 - 10.2021
- Provide individual therapy for people via online chat, phone, or video counseling sessions.
- Work with people with a variety of mental health, substance abuse, and marital issues.
- Complete thorough Treatment plans tailored to each client.
- Manage a caseload of up to 50 clients.
- Provide resources as needed.
Treatment Service Coordinator
New Season
11.2017 - 03.2019
- Manage the insurance verifications for the clinic, including initial verification and maintaining documentation of all insurance-related issues.
- Help establish insurance-related procedures for a clinic that has just started accepting insurance.
- Manage staff and day to day activities of the clinic in the absence of the program director.
- Count and deposit money in the absence of the program director.
- Continue to complete the functions of a counselor listed below.
Counselor
New Season
11.2017 - 05.2018
- Provide individual and group therapy for people suffering from opiate addiction.
- Complete thorough Treatment plans tailored to each client.
- Manage a caseload of up to 50 clients.
- Provide community resources as needed.
- Complete monthly drug screens.
Behavioral Health Assessor
Wellstar Health System
01.2016 - 11.2017
- Complete mental health needs assessments on patients in 4 different emergency rooms.
- Collaborated with Psychiatrists, Medical Doctors, Nurses, and Nurse Practitioners to determine dispositions for patients.
- Determined appropriate level of care for mental health and substance abuse.
- Connect patients with mental health services and financial resources within the community.
- Facilitated inpatient mental health admissions.
- Provided Crisis Counseling.
- Verified benefit and policy information for behavioral health insurance.
- Complete pre-certifications for mental health and substance inpatient admissions.
Behavioral Health Care Advocate, Public Sector
Optum at United Healthcare
10.2014 - 02.2016
- Complete pre-certifications for mental health and substance inpatient admissions.
- Obtained information and processed outpatient mental and substance abuse.
- Made telephonic assessments and determine appropriate levels of care: Intensive outpatient, Partial Hospitalization.
- Verified benefit and policy information for behavioral health insurance.
- Coordinated Mental Health and Substance abuse care with inpatient and outpatient facilities.
- Worked on a telephone queue.
- Notified providers of HEDIS requirements and gave resources to ensure compliance with HEDIS standards.
Intake Counselor
Peachford Hospital
12.2013 - 01.2015
- Complete mental health needs assessments on patients for an inpatient psychiatric hospital.
- Found inpatient placement/outpatient treatment for patients.
- Provided Intake services.
- Direct patients to mental health services within the community.
- Responsible for admitting patients into the locked inpatient psychiatric facility.
- Reviewed referrals from outside hospitals for potential psychiatric admission.
- Provided Crisis Counseling.
- Completed Pre-certifications and benefits eligibility requests.
Therapist
Grace Harbour
12.2012 - 05.2014
- Complete mental health, substance abuse, and anger management assessments.
- Provided individual and group counseling.
- Liaison for the department of juvenile justice.
- Lead a substance abuse group housed at the department of juvenile justice office.
- Completed MICPs and monitored insurance authorizations.
- Made requests for initial and continued insurance authorizations.
- Completed chart audits.
- Assisted in preparation for CARF recertification.
Assessment Counselor
Willowbrooke at Tanner Medical Center
05.2005 - 11.2012
- Complete mental health needs assessments on patients in the emergency room and office settings.
- Find inpatient placement/outpatient treatment for patients.
- Provided Intake services.
- Managed mental health crises in both settings and provided resources for referring physicians.
- Direct patients to mental health services within the community.
- Worked for a hospital during the opening of a new locked psychiatric facility.
- Helped to develop new strategies and techniques for managing information and data collected in the new environment.
- Responsible for admitting patients into the locked inpatient psychiatric facility.
- Reviewed referrals from outside hospitals for potential psychiatric admission.
- Provided Crisis Counseling.
- Completed initial pre-certifications for inpatient treatment and verified mental health benefits.
- Completed chart audits and notified peers of deficiencies.
- Assisted in preparation for JCAHO evaluation.
Education
Educational Specialist (Ed. S) - Community Counseling
University of West Georgia
Master's Degree - Psychology
Richmont Graduate University
Bachelor's Degree - Psychology and English
University of West Georgia
Skills
- Thorough in quality assurance
- Self-motivated worker
- Proficient in remote work
- Experience in client relations
- Effective at handling concurrent responsibilities
- Skilled in Microsoft Office tools
- Effective communicator
Certification
- Licensed Professional Counselor (GA LPC006047)
- Licensed Professional Counselor (PA PCO013001)
- Licensed Professional Counselor (OR C6015)
- Registered Telehealth Provider with the state of FL
Teaching Experience
- 08/2007-06/2008 Adjunct Instructor
- West Central Technical College
- Taught psychology to adult learners, a course designed to introduce the learners to the breadth of the field of psychology.
- Created syllabi, course work, and evaluation techniques for the learners.
- Managed class room and responsibilities.
- Taught Interpersonal Relations and Professional Development to high school students who were in the dual enrollment program, (students were in high school but taking classes for college credit). This course was designed to introduce students to the various aspects of career development, seeking and maintaining employment.
- Taught the students how to prepare resumes and cover letters.
- 03/2019-11/2019 Consultant
- Itutorgroup
- Taught English as a second language online.
- Taught live classes online to international students, both adult and child learners.
Timeline
Facility Based Care Advocate
Optum at United Healthcare
03.2022 - 04.2023
Therapist
Teladoc
08.2021 - Current
Behavioral Health Assessor
Wellstar Health System
05.2021 - 03.2022
Therapist
Meru Health
09.2020 - 11.2021
Counselor
Betterhelp
02.2019 - 10.2021
Treatment Service Coordinator
New Season
11.2017 - 03.2019
Counselor
New Season
11.2017 - 05.2018
Behavioral Health Assessor
Wellstar Health System
01.2016 - 11.2017
Behavioral Health Care Advocate, Public Sector
Optum at United Healthcare
10.2014 - 02.2016
Intake Counselor
Peachford Hospital
12.2013 - 01.2015
Therapist
Grace Harbour
12.2012 - 05.2014
Assessment Counselor
Willowbrooke at Tanner Medical Center
05.2005 - 11.2012
Master's Degree - Psychology
Richmont Graduate University
Bachelor's Degree - Psychology and English
University of West Georgia
Educational Specialist (Ed. S) - Community Counseling
University of West Georgia
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