Jessica Duarte
Haltom City,TX
Summary
- 3 years of experience in outpatient care and background of 4 years in customer service and representative.
- Trained department within facility of outpatient care service.
- Dedicated and ambitious biologist experienced working in laboratories consisting with data analysis, safety protocols, chemical usage, and partial research conducted.
Overview
4
4
years of professional experience
Work History
Therapy Aide
Baylor Scott& White Institute for Rehabilitation
05.2024 - Current
- Assists therapists during treatments, prepare hot and cold packs, and assists patients in ambulation under direction of therapist
- Assists in other work assigned/requested, with clerical duties
- Maintain the department equipment in safe and proper working order by checking it prior to use
- Ensured confidentiality of sensitive patient information by adhering to strict privacy and security protocols.
- Support quality standards and initiatives set by the department.
PT-Technician
Barkman and Smith Physical Therapy Clinic
01.2022 - 04.2024
- Required guiding patients to recover from surgery or any other type of injury toward regaining their mobility under the supervision of a physical therapist or occupational therapist
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Retail Associate
Adidas Outlet Store
05.2021 - 08.2021
- Helped to drive high customer retention by providing accurate information about promotions, customer service, and products
- Handled cash and stored coupons to keep the cash register balance organized, while restocking the sale floor and reorganized the shelves, racks, and bins for a cleaner look.
Cashier & Waitress
Posh Sushi & Grill
04.2020 - 08.2021
- Resolved customer complaints and promoted brand loyalty using communication and problem-solving skills
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
MBA - Health Administration
Texas A&M International University
03.2026
Bachelor of Science - Biology
University of Texas At Arlington
Arlington, TX08.2023
Skills
- Patient Care
- Microsoft Office 365
- Adaptable multitasking
- Bilingual Spanish and English
- CPR Certified
- Customer Service and Engagement
- Leadership skills
- Quality Control
Knowledge & Abilities
- Bilingual (English/Spanish)
- Flexible & adaptive
- Attention to details
- Product & service sales
- CPR Certified
- Microsoft Office 365
- Laboratory experience
- Data analysis
- Customer Service
- Leadership skills
Activities & Honors
- Pre-Physician Assistant Organization, Member, 2021- 2023
- Transfer Scholarship University of Texas at Arlington, 2021-2023
- Dean List, Spring 2022
- American Medical Student Association (AMSA), Member, 2020- 2021
- Texas A&M International University Women’s Soccer, Student Athlete, 2019-2020
- Lamar Bruni Vergara Scholarship, 2019-2020
Community Service
Mission Arlington, Volunteer, 2023
Timeline
Therapy Aide
Baylor Scott& White Institute for Rehabilitation
05.2024 - Current
PT-Technician
Barkman and Smith Physical Therapy Clinic
01.2022 - 04.2024
Retail Associate
Adidas Outlet Store
05.2021 - 08.2021
Cashier & Waitress
Posh Sushi & Grill
04.2020 - 08.2021
MBA - Health Administration
Texas A&M International University
Bachelor of Science - Biology
University of Texas At Arlington