Jessica Dugan
Jackson,WY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Teller
Wells Fargo
05.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Human Resources Generalist
Fresh N Lean
12.2021 - 04.2023
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
- Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
- Implemented and supervised orientation procedures for new hires.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Met with staff to resolve difficult situations related to performance
- Verified that vendors received timely enrollment information, changes and terminations.
Office Manager
South Park Nursery
11.2020 - 11.2021
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Provide services to customers, such as order placement or account information.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
San Manuel Casino
02.2019 - 07.2020
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Take orders from patrons for food or beverages.
Regional Manager
pros
03.2016 - 07.2018
- Resolve customer complaints regarding sales and service
- Determine price schedules and discount rates
- Review operational records and reports to project sales and determine profitability
- Maintain project logbook records or computer program files.
Administration/Sales Consultant
Rush Truck Center
02.2012 - 10.2015
- Verify accuracy of billing data and revise any errors
- Operate typing, adding, calculating, or billing machines.
Assistant Manager
Ez Lube
08.2008 - 02.2012
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
Education
Accounting And Computer Science
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
ALTA LOMA HIGH SCHOOL
Alta Loma05.2005
Skills
- Talent Management
- Manager Coaching and Training
- Personnel Engagement
- Staff Development
- Risk Management
- New Employee Orientation
- Performance Management
- Team Bonding
- Budget Development
- Employee Recruitment
- Procedure Implementation
- Eligibility Determinations
- Customer Relations
- Workflow Planning
- Written Communication
- Banking Operations
- Credit and Collections
- Business Administration
- File and Data Retrieval Systems
- Conflict Management
- Performance Improvement
- Clerical Support
- Staff Training
- Biweekly Payroll Processing
- Training and Development
- Office Management Software
- Workflow Optimization
- Organizational Skills
- Administrative Oversight
- Microsoft Office
- Billing and Invoicing
- Preparing Proposals
Timeline
Teller
Wells Fargo
05.2023 - Current
Human Resources Generalist
Fresh N Lean
12.2021 - 04.2023
Office Manager
South Park Nursery
11.2020 - 11.2021
San Manuel Casino
02.2019 - 07.2020
Regional Manager
pros
03.2016 - 07.2018
Administration/Sales Consultant
Rush Truck Center
02.2012 - 10.2015
Assistant Manager
Ez Lube
08.2008 - 02.2012
Accounting And Computer Science
Chaffey College
High School Diploma -
ALTA LOMA HIGH SCHOOL
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Martin WilcoxMartin Wilcox
Property Maintenance Worker at Big D ConstructionProperty Maintenance Worker at Big D Construction