Jessica Duggan
Columbus,GA
Summary
Adept at driving operational excellence, I spearheaded initiatives at Manchester Inc that enhanced team performance and customer satisfaction. Leveraging strong decision-making and customer service skills, I successfully implemented strategic plans that improved safety and reduced costs, underscoring my commitment to fostering a culture of continuous improvement and collaboration.
Overview
6
6
years of professional experience
Work History
Manager
Manchester Inc
1916 Manchester Exp Columbus Ga
11.2024 - Current
- Accounting bank deposits, keep track of inventory.
- Managed and motivated employees to be productive and engaged in their work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities, and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans, and performance metrics.
Quality Control Inspector Wire Management
Signal Energy
Canton, MS
10.2023 - 10.2024
- I communicated with production team members about quality issues.
- Inspected the quality of products, taking note of functionality, appearance, and other specifications.
- using Procore I answered questions and uploaded pictures using the I reported repeated issues to supervisors and other departments, collaborating to identify the roots of the issues and rectify problems.
- Labor, cab line work.
- Made to harness and jumper.
- Plug and play.
- clips
- Ran wire
- spotter
Manager
Manchester Inc
1916 Manchester Exp
03.2019 - 09.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Education
High School Diploma -
Jordan High
Columbus Ga05-2004
Skills
- Marketing
- Financial management
- Business planning
- Product management
- Revenue management
- Financial records oversight
- plug and play
- cab line
- Procore
Timeline
Manager
Manchester Inc
11.2024 - Current
Quality Control Inspector Wire Management
Signal Energy
10.2023 - 10.2024
Manager
Manchester Inc
03.2019 - 09.2023
High School Diploma -
Jordan High