Jessica Dunbar
Grapevine,TX
Summary
Motivated professional that's organized and dependable offering efficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities and adaptability. Fast learner and committed to continuous, self-directed learning. Adept at analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Known for driving results in fast-paced environments. Skilled in customer communication, conflict resolution, and decision-making.
Overview
14
14
years of professional experience
Work History
Claims Adjuster
Liberty Mutual
10.2023 - Current
- Evaluated auto claims to determine coverage and liability, ensuring compliance with company policies.
- Conducted thorough investigations, gathering evidence and documentation for accurate claim resolution.
- Collaborated with legal teams to assess complex claims, facilitating timely settlements and negotiations.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Analyzed data trends in claims activity to identify potential fraud and mitigate risks effectively.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Consistently exceeded in metrics.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Contributed to team meetings, manager's assistance with requests and peers with their desktops.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
- Managed approximately 30 claims, 25 incoming calls along with making outbound calls and emails in a day.
Advocate
United Healthcare
12.2021 - 09.2023
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Assessed caller accounts to determine health benefits, identify service needs and resolve issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Created professional and error-free business correspondence to communicate with prospective and currently enrolled participants.
- Worked with clients to improve life choices and maximize benefits of programs.
- Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Customer Service Representative
Smart Start
08.2018 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Trained employees on programs, courses and assigned duties.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Led team of 15 members while providing exceptional customer service
Data Entry Clerk
Kelly
03.2014 - 08.2018
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Located and corrected data entry errors and reported to management.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
- Verified data files prior to entry to maintain high data accuracy.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Accurately handled data entry for 50 plus clients into company-based software.
Certified Nursing Assistant
Baptist Health Hospital
06.2011 - 03.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained client medical history, medication information, symptoms and allergies.
- Maintained best-in-class standards for individualized care in 60-bed unit by continuously checking in with patients and families and quickly providing care.
Education
High School Diploma -
Lafayette High School
Stamps, AR05.2009
Some College (No Degree) - Nursing
University of Arkansas At Little Rock
Little Rock, ARAssociate of Arts - Business Administration And Management
Collin County Community College District
Plano, TX05.2024
No Degree - Cosmetology
Ogle School Hair Skin Nails
Dallas, TX07.2020
Skills
- Communications (10 years), Customer Service (10 years), Computer Hardware (10 years), Microsoft office (10 years), Microsoft Word (10 years), Phones (10 years), Excel (10 years)
- Advanced Clerical Knowledge
- Self Starter
- Error Identification
- Verifying Data Accuracy
- Continuous Improvements
- Issue Resolution
- Understanding Customer Needs
- Data Entry and Maintenance
Timeline
Claims Adjuster
Liberty Mutual
10.2023 - Current
Advocate
United Healthcare
12.2021 - 09.2023
Customer Service Representative
Smart Start
08.2018 - 12.2021
Data Entry Clerk
Kelly
03.2014 - 08.2018
Certified Nursing Assistant
Baptist Health Hospital
06.2011 - 03.2014
High School Diploma -
Lafayette High School
Some College (No Degree) - Nursing
University of Arkansas At Little Rock
Associate of Arts - Business Administration And Management
Collin County Community College District
No Degree - Cosmetology
Ogle School Hair Skin Nails
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