Summary
Overview
Work History
Education
Skills
Professional Development
Certification
Languages
Timeline
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Jessica Duncan

El Paso,TX

Summary

Executive Assistant with 5 years of experience driving efficiency and optimizing workflow for CEOs and executive teams in dynamic environments. Proven expertise in project management, strategic communication, and the use of tools such as Google Workspace and project management software. Highly organized, proactive, and possessing excellent communication skills, I am enthusiastic about contributing to Bookyourdata's success by optimizing the CEO's time management, improving internal processes, and representing the brand with professionalism.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Consultant

Arby's
07.2023 - 10.2024
  • Reduced labor costs by 28% (from 430 to 310 weekly hours) by optimizing scheduling and improving team efficiency
  • Accelerated restaurant closing time by 60% (from 2.5 hours to 45 minutes - 1 hour) through implementing training programs and fostering teamwork
  • Achieved 100% staff certification in training programs within a maximum period of 3 weeks, surpassing the previous rate of 70%
  • Increased customer satisfaction ('friendliness') by 20% and repeat visits by implementing improvements in food quality and service
  • Drove a sustained 15% increase in total sales over a 16-week period while assuming full management of the restaurant during the manager's absence
  • Conducted competitive analysis (benchmarking) and pricing analysis to adjust marketing strategies and promotions
  • Prepared weekly Key Performance Indicator (KPI) reports for management review

CEO Assistant - Public Relations

Mausoleos Luz Eterna
01.2021 - 06.2023
  • Reduced preparation time for shareholder meetings by 66% by streamlining the review and reporting process for area managers
  • Increased event press coverage by 70% through implementing innovative communication strategies and establishing key media contacts
  • Led the annual strategic planning process, facilitating team-wide participation and effectively communicating company values and goals
  • Spearheaded the transition of project management from Trello to Microsoft Planner, improving task completion rates by 50% through an incentive and training initiative
  • Developed and implemented customized dashboards in SharePoint for individual personnel management, training the IT team and overseeing project development
  • Managed logistics and organization for national expansion exploratory trips, including coordinating meetings with politicians and entrepreneurs, evaluating potential locations, and conducting cultural assessments
  • Provided comprehensive support to the Director, managing her calendar, complex travel itineraries, expenses, presentations, and personal matters with complete confidentiality and efficiency
  • Actively collaborated in organizing organizational climate and human resources events, fostering a positive work environment
  • Maintained effective communication and managed relationships with external consultants and board members

Presidency and Director Assistant

Cámara Nacional de la Industria de Transformación (CANACINTRA)
08.2019 - 12.2020
  • Increased Instagram follower base by 50% (from 600 to over 900) by implementing engaging content strategies and building an active online community
  • Strengthened relationships with media outlets, securing positive coverage of the chamber's events and activities in key local media
  • Optimized the organization of monthly board meetings (50 CEOs), coordinating full logistics (invitations, attendance, minutes, reports, catering), preparing impactful presentations, and managing communication and agreement follow-ups
  • Led the organization of a key multisectoral event in collaboration with government authorities, facilitating dialogue between entrepreneurs and representatives from all three government levels to address fiscal and labor issues
  • Managed the complete agenda and logistics for the visit of the National President of CANACINTRA

Education

Bachelor's Degree - Financial Administration

Universidad Autónoma de Chihuahua
01.2019

English Diploma -

Facultad de Filosofía y Letras, Universidad Autónoma de Chihuahua
01.2019

Skills

  • Google Workspace
  • Project Management Software
  • Microsoft Office Suite
  • Strategic Communication
  • Calendar & Travel Management
  • Event Planning & Organization
  • Problem Solving & Decision Making
  • Leadership & Team Coordination
  • Attention to Detail & Accuracy
  • Discretion & Confidentiality
  • Public Relations & Networking
  • Reporting & Presentation Preparation
  • Process Optimization
  • Organizational agility

Professional Development

  • Development of managerial competencies and leadership, Universidad Complutense de Madrid, 2022
  • Design of high-impact social projects, Secretariat of Innovation and Economic Development & ICATECH, 2021
  • Citizen Leadership, Center for Leadership and Human Development, Fundación del Empresario Chihuahuense & COPARMEX, 2021
  • Basic to Advanced Excel, CANACINTRA Chihuahua, 2020
  • Ethics and Best Practices in the Securities Market, Mexican Association of Securities Institutions, 2019

Certification

  • Bachelor's Degree in Financial Administration, Universidad Autónoma de Chihuahua, 2019
  • English Diploma, Facultad de Filosofía y Letras, Universidad Autónoma de Chihuahua, 2018-2019

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Administrative Consultant

Arby's
07.2023 - 10.2024

CEO Assistant - Public Relations

Mausoleos Luz Eterna
01.2021 - 06.2023

Presidency and Director Assistant

Cámara Nacional de la Industria de Transformación (CANACINTRA)
08.2019 - 12.2020

English Diploma -

Facultad de Filosofía y Letras, Universidad Autónoma de Chihuahua

Bachelor's Degree - Financial Administration

Universidad Autónoma de Chihuahua

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