Jessica Dunn
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Order Support
SnugZ USA
06.2023 - 08.2024
- Managed repeat customer accounts by maintaining updated records and fostering strong relationships through regular communication via phone and email
- Collaborated with sales representatives to ensure accurate order entry, pricing, and delivery information
- Updated and maintained various spreadsheets related to order status and shipping data
Correctional Officer V
Texas Department of Criminal Justice
05.2019 - 06.2023
- Used effective communication and de-escalation techniques to resolve conflicts among inmates or between inmates and staff, promoting a calm and orderly atmosphere within the facility
- Prepared accurate and detailed reports documenting incidents, inmate behavior, disciplinary actions, and any other relevant information, ensuring compliance with reporting requirements and legal standards
Merchandiser
Chuck Latham Associates
08.2017 - 11.2018
- Assisted in developing and executing store-specific product displays
- Coordinated with store staff to ensure adequate product placement
Correctional Officer III
Texas Department of Criminal Justice
07.2015 - 06.2017
- Collaborated with fellow correctional officers, supervisors, and support staff to coordinate activities, share information, and ensure effective operations and communication within the facility
- Demonstrated professionalism, integrity, and ethical conduct in all interactions with inmates, colleagues, and the public
Customer Service Representative
Teleperformance
07.2014 - 07.2015
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries, including billing, enrollment, claims, and benefits
Team Member
Chick-fil-A
09.2012 - 06.2014
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved
- Resolved customer complaints promptly and professionally to maintain a positive reputation
Education
Interdisciplinary Studies -
Central Texas College
12.2018
General Studies -
C.E. Ellison HS
06.2014
Skills
- Leadership
- Microsoft Office Proficiency
- Problem-solving
- Communication
- Customer Service
- Team Player
- Data Entry
Timeline
Order Support
SnugZ USA
06.2023 - 08.2024
Correctional Officer V
Texas Department of Criminal Justice
05.2019 - 06.2023
Merchandiser
Chuck Latham Associates
08.2017 - 11.2018
Correctional Officer III
Texas Department of Criminal Justice
07.2015 - 06.2017
Customer Service Representative
Teleperformance
07.2014 - 07.2015
Team Member
Chick-fil-A
09.2012 - 06.2014
Interdisciplinary Studies -
Central Texas College
General Studies -
C.E. Ellison HS
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