Jessica Dunn
St Louis,MO
Summary
Experienced Account Manager with over 10 years of success in Personal Lines insurance and 2 years of combined Commercial Lines exposure. Proven ability to manage high-volume workloads, exceed sales goals, and build strong client relationships. Proficient in EPIC, AMS360, and various PL rating tools. Known for providing top-tier service, strong attention to detail, and consistently delivering timely, strategic insurance solutions in hybrid and remote environments.
Overview
9
9
years of professional experience
Work History
Personal Lines Account Manager
Charles L. Crane Agency
Chesterfield, MO
03.2022 - Current
- Manage a high-volume book of personal lines business, with some commercial lines crossover.
- Focus on new business, renewals, cross-selling, and client retention.
- Handle quoting, re-marketing, endorsements, and policy servicing across carriers including Travelers, Safeco, Chubb, PURE, Nationwide, Progressive, and more.
- Serve as the primary point of contact for insureds, handling all servicing and claims support via email, phone, and text.
- Successfully wrote $180K in new business for 2024 YTD.
- Operate in a 90% remote hybrid schedule with full autonomy.
Account Manager
Lindenwood Agency
Saint Charles, MO
01.2021 - 02.2022
- Serviced both Personal and Commercial Lines accounts.
- Handled re-marketing, quoting, endorsements, and daily client interactions.
- Supported producers with new business quoting and onboarding.
- Maintained regular carrier relationships and ensured compliance with servicing timelines.
Licensed Insurance Agent
AAA Insurance
O’Fallon, MO
10.2019 - 01.2021
- Captive agent focused on quoting and selling Auto, Home, and Umbrella insurance.
- Regularly exceeded sales goals through cold calling and upselling existing members.
- Supported customer needs and processed endorsements and payments.
Personal Lines Account Manager
Graves Insurance Group
St. Louis, MO
09.2018 - 09.2019
- Managed high-net-worth personal lines clients.
- Focused on Homeowners policies over $1M in value.
- Quoted and serviced policies across top carriers including PURE, Chubb, and Encompass.
Licensed Account Manager
American Family Insurance
St. Louis County, MO
07.2016 - 10.2018
- Supported sales and service efforts in a fast-paced agency environment.
- Quoted, sold, and serviced Auto, Home, and Commercial policies.
- Managed customer retention through proactive communication and follow-up.
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FLSkills
- Personal & Commercial Lines Servicing
- New Business & Renewals
- Client Relationship Management
- Quoting & Re-Marketing
- Cross-Selling & Upselling
- Claims Support & Resolution
- Coverage Counseling & Endorsements
- Salesforce
- EPIC
- AMS360
- PL Rating Tools
Education And Licensing
- High School Diploma, Lake Gibson Senior High School, Lakeland, FL
- Property & Casualty Licensed, Since 2015
- FEMA Certified, Flood Insurance Sales
Timeline
Personal Lines Account Manager
Charles L. Crane Agency
03.2022 - Current
Account Manager
Lindenwood Agency
01.2021 - 02.2022
Licensed Insurance Agent
AAA Insurance
10.2019 - 01.2021
Personal Lines Account Manager
Graves Insurance Group
09.2018 - 09.2019
Licensed Account Manager
American Family Insurance
07.2016 - 10.2018
High School Diploma -
Lake Gibson Senior High School
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