Jessica Dunstan
North Easton,MA
Summary
I am a dedicated and enthusiastic individual with a strong interest in psychology and mental health. Although I am at the beginning of my professional journey, I have a solid academic foundation in psychology, complemented by a genuine passion for helping others. My coursework has provided me with a deep understanding of psychological theories and practices, and I am eager to apply this knowledge in a practical setting. I am committed to continuous learning and am excited about the opportunity to contribute to a team that values mental health and well-being.
Overview
10
10
years of professional experience
Work History
Group Fitness Instructor
Peace Power Soul Fitness
06.2020 - 11.2023
- Built and established lasting relationships using encouragement and personal support.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
- Led cooldown meditation using multiple breathing techniques and calming voices.
- Conducted energizing, fun, safe and educational classes.
- Monitored form and technique in group environments to maintain individual safety.
- Varied routines, music and classes while following established protocols.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
Customer Relations Coordinator
Dunkin' Brands
09.2016 - 11.2017
- Addressed and resolved all escalated issues and maintained service loyalty.
- Implemented and monitored training programs to maximize customer satisfaction.
- Cultivated impactful relationships with franchisee's, and managers by delivering product and equipment knowledge.
- Upheld privacy and security requirements of business information.
- Addressed inquiries from department team members and managers.
- Referred unresolved customer grievances to designated departments for further investigation.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Waitress
The Farmers Daughter
07.2013 - 12.2016
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented food and beverages to guests at tables.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Trained new employees to perform duties.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Bachelor of Science - Psychology
University of Massachusetts Amherst
Amherst, MA05.2013
Skills
- Organization
- Client Needs Evaluation
- Meditation and Breathing
- Dependable and Punctual
- Relationship and Community Building
- Communication and Interpersonal Connection
- Customer Service
Timeline
Group Fitness Instructor
Peace Power Soul Fitness
06.2020 - 11.2023
Customer Relations Coordinator
Dunkin' Brands
09.2016 - 11.2017
Waitress
The Farmers Daughter
07.2013 - 12.2016
Bachelor of Science - Psychology
University of Massachusetts Amherst