Jessica Duquette
Hampton,VA
Summary
I am a dedicated individual with a strong background helping with customers orders, and resolving issues. I was the frontline for customer communication. I tirelessly complete demanding work in high-volume settings. I am service-oriented, punctual and hardworking with excellent people skills. I worked in a detailed customer service setting known for having great organizational skills. Gifted at working with all types of customers. I am looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Deli Associate
Allen Brothers Farm Market
Westminster, VT
05.2022 - 10.2023
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Maintained cleanliness of deli area, including tables and counters.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Prepared sandwiches according to customer specifications.
- Assisted in ordering supplies needed to maintain adequate inventory levels.
- Received deliveries from vendors and ensured accuracy of order against invoice.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Calculated the cost of orders and accepted payment in cash or credit card format.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Adhered to company policies and procedures related to food handling processes.
- Provided accurate information about product ingredients upon request.
- Checked expiration dates on packaged goods before placing them on display.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Merchandise Associate
TJX Companies
Claremont, New Hampshire
07.2020 - 02.2022
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Assisted customers in locating desired items and provided advice on product features.
- Ensured compliance with company policies regarding pricing and promotions.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Verified accuracy of shipments received from vendors against purchase orders.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
- Executed markdowns according to established procedures while maintaining appropriate margins.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Provided training and guidance for new employees in merchandising practices.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Implemented loss prevention measures such as restocking high-value items behind counters when necessary.
- Adhered strictly to safety regulations when handling hazardous materials such as cleaning supplies or chemicals.
- Coordinated with vendors regarding returns or exchanges of damaged goods.
- Participated in physical inventories by counting merchandise stored in backroom areas.
- Kept work areas professional, organized and clean.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Greeted store customers, offered assistance and thanked each for patronage.
- Printed labels and tags for for-sale merchandise.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Placed prices and descriptive signage to enhance displays and promote items.
- Constructed aisle displays and arranged end caps to promote specific products.
- Displayed appropriate signage for products and sales promotions.
- Transported and positioned floor displays with pallet jacks.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Cashier
Shaws And Star Market
Walpole, New Hampshire
10.2020 - 02.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Education
High School Diploma -
Fall Mountain Regional High School
Langdon, NH06-2024
Skills
- Knife handling skills
- Order taking accuracy
- Allergen awareness
- Reliability and punctuality
- Equipment safety
- Cleanliness and sanitation
- Inventory Rotation
- Customer Engagement
- Sanitation Practices
- Register operations
- Safe Food Handling Practices
- Equipment use
- Preparing food items
- Stock Rotation
- Meat Cutting
- Fashion Awareness
- Professionalism and Courtesy
- Decision Making Aptitude
- Work Ethic and Integrity
- Patience and Empathy
- Basic Math Competence
- Customer Assistance
- Customer Service
- Cash Register Operation
- Cash Handling
- Complex Problem-Solving
- Customer Relations
- Customer service excellence
- Written and verbal communication
- Retail Merchandising
- Organizational abilities
- Conflict Resolution
- Time management skills
- Excellent Communication
- Honest and Dependable
- Active Listening
- Creative Thinking
- Multitasking
- Problem-solving aptitude
- Reliability
- Call Response and Transfer
- Organizational Skills
- Customer Transactions
- Cooperative Attitude
- Effective Communication
- Interpersonal Skills
References
References available upon request.
Timeline
Deli Associate
Allen Brothers Farm Market
05.2022 - 10.2023
Cashier
Shaws And Star Market
10.2020 - 02.2021
Merchandise Associate
TJX Companies
07.2020 - 02.2022
High School Diploma -
Fall Mountain Regional High School
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