Summary
Work History
Education
Skills
Timeline
Generic

Jessica Duran

Houston,United States

Summary

Customer-focused Care Specialist with 10+ years of experience working in customer service. Talented in successfully providing legendary service using integrity and knowledge. Organized, professional and quickly respond and resolve any complaints. Dependable individual serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Transitional Care Specialist

Grand-Aides USA with Memorial Herman Hospital (Memorial City and Katy)
  • Health care professional whose duties and responsibilities are to support patients and their family as they move through each level of care, mainly form discharge care to home location while helping navigate through different care options at different moments in their recovery or care regimens
  • TCS during each home visit checks vital signs, review and go over with patient medication regimen after discharge, ensure correct eating habits with special instructions from discharge, update all primary care physician follow-up appointments and specialty clinic if needed as well as contacting home health, Physical therapy, Occupational therapy and other necessary help needed for each patient
  • We help the patient connect with the appropriate program or facility for their level of care, advocate on their behalf, and ensure all parties have the appropriate patient information.

Medical Coordinator

Southwest Key Programs ORR Facility
  • Core area of knowledge and competence within internal medicine
  • Admission process for new patients
  • Management of patient’s electronic health record (EHR)
  • Medication coordinating for patients in a timely manner in EMAR
  • Emergency assessments, triage and reporting
  • Patient care round the clock, worked all day/night shifts
  • Coordinating specialty appointments
  • Storage and handling immunizations
  • Oversight and compliance of infection control policies
  • SBAR Policy report with medical provider
  • Accomplishments: employee of the month on 2 occasions
  • Process of new intakes in record breaking time.

Physical Therapist Technician

FROSTWOOD CHIROPRACTIC
  • Evaluate and implement rehabilitation programs for patients through a variety of physical testing
  • Document evaluations and treatments for each patient, including their progress
  • As well as showing and conducting stretching and physical exercises made specifically for each patient
  • STEM plus hot/cold pack therapy and deep tissue fascia treatment.

United States Navy

U.S. Navy
  • A Hospital corpsman is equivalent to an EMT
  • Stationed on 2 NAVY ships and over 4 military bases
  • Job duties were to have military personnel ready to deploy at all times
  • Record keeping, vital signs, phlebotomy, physical readiness assessment, vaccination and all around mental and physical health for my fellow shipmates.

Education

Physical Therapy Technician -

Texas Health School
Houston, TX

Bachelor’s in Biology -

University of Houston-Downtown
Houston, TX

Associate in Science -

Houston Community College
Houston, TX

Doctor of Medicine -

Universidad Central Del Este
Santo Domingo, DR
10.2018

Skills

  • Computer Literate
  • Data Entry Expertise
  • Software System Skills
  • Active Listening Skills
  • Care planning
  • Time management
  • Care coordination
  • Family education and support
  • Empathy and compassion
  • Conflict resolution
  • Self-motivation
  • Healthcare systems understanding
  • Confidentiality maintenance
  • Medical terminology knowledge
  • Problem-solving abilities
  • Adaptability and flexibility
  • Decision-making
  • Quality improvement
  • Patient advocacy
  • Medication administration
  • Organizational skills
  • Computer literacy
  • Team collaboration
  • Nutritional guidance
  • Assertiveness
  • Therapeutic techniques
  • Emotional intelligence
  • Professionalism
  • Physical assistance
  • Attention to detail
  • Resourcefulness
  • Cultural competence
  • Ethical conduct
  • Critical thinking
  • Multitasking
  • Data entry proficiency
  • Effective communication
  • Goal setting
  • Client assessment
  • Active listening
  • Customer service orientation
  • Documentation
  • Progress Documentation
  • HIPAA Compliance
  • Medical Records Management
  • Compassionate Communication
  • Problem-Solving
  • Strong Ethics
  • Patient Management
  • Verbal and Written Communication Skills
  • PPE Usage
  • [Language] Fluency Spanish
  • Dependable and Responsible
  • Client Documentation
  • Patient Care
  • Records Maintenance
  • Records Management
  • First Aid and Safety

Timeline

Transitional Care Specialist

Grand-Aides USA with Memorial Herman Hospital (Memorial City and Katy)

Medical Coordinator

Southwest Key Programs ORR Facility

Physical Therapist Technician

FROSTWOOD CHIROPRACTIC

United States Navy

U.S. Navy

Physical Therapy Technician -

Texas Health School

Bachelor’s in Biology -

University of Houston-Downtown

Associate in Science -

Houston Community College

Doctor of Medicine -

Universidad Central Del Este
Jessica Duran