Customer-focused Care Specialist with 10+ years of experience working in customer service. Talented in successfully providing legendary service using integrity and knowledge. Organized, professional and quickly respond and resolve any complaints. Dependable individual serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Transitional Care Specialist
Grand-Aides USA with Memorial Herman Hospital (Memorial City and Katy)
Health care professional whose duties and responsibilities are to support patients and their family as they move through each level of care, mainly form discharge care to home location while helping navigate through different care options at different moments in their recovery or care regimens
TCS during each home visit checks vital signs, review and go over with patient medication regimen after discharge, ensure correct eating habits with special instructions from discharge, update all primary care physician follow-up appointments and specialty clinic if needed as well as contacting home health, Physical therapy, Occupational therapy and other necessary help needed for each patient
We help the patient connect with the appropriate program or facility for their level of care, advocate on their behalf, and ensure all parties have the appropriate patient information.
Medical Coordinator
Southwest Key Programs ORR Facility
Core area of knowledge and competence within internal medicine
Admission process for new patients
Management of patient’s electronic health record (EHR)
Medication coordinating for patients in a timely manner in EMAR
Emergency assessments, triage and reporting
Patient care round the clock, worked all day/night shifts
Coordinating specialty appointments
Storage and handling immunizations
Oversight and compliance of infection control policies
SBAR Policy report with medical provider
Accomplishments: employee of the month on 2 occasions
Process of new intakes in record breaking time.
Physical Therapist Technician
FROSTWOOD CHIROPRACTIC
Evaluate and implement rehabilitation programs for patients through a variety of physical testing
Document evaluations and treatments for each patient, including their progress
As well as showing and conducting stretching and physical exercises made specifically for each patient
STEM plus hot/cold pack therapy and deep tissue fascia treatment.
United States Navy
U.S. Navy
A Hospital corpsman is equivalent to an EMT
Stationed on 2 NAVY ships and over 4 military bases
Job duties were to have military personnel ready to deploy at all times
Record keeping, vital signs, phlebotomy, physical readiness assessment, vaccination and all around mental and physical health for my fellow shipmates.
Education
Physical Therapy Technician -
Texas Health School
Houston, TX
Bachelor’s in Biology -
University of Houston-Downtown
Houston, TX
Associate in Science -
Houston Community College
Houston, TX
Doctor of Medicine -
Universidad Central Del Este
Santo Domingo, DR
10.2018
Skills
Computer Literate
Data Entry Expertise
Software System Skills
Active Listening Skills
Care planning
Time management
Care coordination
Family education and support
Empathy and compassion
Conflict resolution
Self-motivation
Healthcare systems understanding
Confidentiality maintenance
Medical terminology knowledge
Problem-solving abilities
Adaptability and flexibility
Decision-making
Quality improvement
Patient advocacy
Medication administration
Organizational skills
Computer literacy
Team collaboration
Nutritional guidance
Assertiveness
Therapeutic techniques
Emotional intelligence
Professionalism
Physical assistance
Attention to detail
Resourcefulness
Cultural competence
Ethical conduct
Critical thinking
Multitasking
Data entry proficiency
Effective communication
Goal setting
Client assessment
Active listening
Customer service orientation
Documentation
Progress Documentation
HIPAA Compliance
Medical Records Management
Compassionate Communication
Problem-Solving
Strong Ethics
Patient Management
Verbal and Written Communication Skills
PPE Usage
[Language] Fluency Spanish
Dependable and Responsible
Client Documentation
Patient Care
Records Maintenance
Records Management
First Aid and Safety
Timeline
Transitional Care Specialist
Grand-Aides USA with Memorial Herman Hospital (Memorial City and Katy)