Jessica Durand

• Preparing lease agreements and other necessary documentation for apartments and parking spaces
• Managing lease renewal process, including communication with current tenants, negotiating terms with owner approval, and updating lease agreements for all rent stabilized and fair market units
• Regularly communicate with HPD, NYCHA, and CVR/HCR to update lease terms and rents and address issues for Section 8 and Housing Choice Voucher tenants
• Compile and submit all necessary documents for tenants applying for ERAP, CityFheps, and One Shot Deal
• Utilizing AppFolio to track and manage leases, tenant information, and financial records
• Generate monthly Unpaid Charges reports and forward delinquent tenants who meet specific criteria to legal counsel for further action
• Monitor all lease renewals that are returned and escalate late responses to legal counsel for issuance of Notice to Cure
• Maintain internal and external waiting lists for apartments and parking spaces
• Manage daily operations, including organizing and maintaining files
• Responsible for all office and kitchen supplies and equipment, maintaining inventory and coordinating repairs or maintenance as needed
• Handling physical communications, including managing incoming and outgoing mail and packages utilizing USPS, FedEx, and UPS online systems and through Pitney Bowes Sendpro C Series machine
• Ensure office safety and security measures were in place, including compliance with safety regulations and emergency procedures, and acted as Fire Warden for the office
• Providing administrative support to executives and team members.

• Coordinated medical appointments, assisted client with medication and household reminders, prepared meals, ran errands, and provided light housekeeping

Administrative Assistant to the Leasing Team for the Empire State Building

• Provided office administration and account management to support 40+ properties throughout the tri-state area
• Greeted guests, maintaining a high standard of cleanliness and a welcoming atmosphere in the reception area
• Aided in accounting and bookkeeping by distributing invoices to property managers for approval and submitting weekly to Accounts Payable
• Maintained the monthly office budget for supplies and equipment and ensured timely shipments
• Achieved high occupancy by expediting vacant apartment turnovers and utilizing vacancy reports to update lease renewal packages; Liaised between tenant and property managers to retain tenancy
• Lowered instances of utility shutoffs to nearly 0% by taking ownership of all utility accounts on 24+ entities spanning 40 properties
• Reduced errors and wasteful spending on the lease renewal process by implementing a shared online spreadsheet and launching an email renewal offer program
• Managed meetings, including all scheduling and preparing conference rooms, setup, catering, beverages, and clean-up
• Created an electronic filing system to reduce paper usage and time wasted searching and collating
• Spanish / English translation for tenants and employees
• Resolved issues regarding AR/AP processing.

• Ensured smooth daily operations by preparing breakfast and office facilities
• Greeted all visitors, providing refreshments and creating a welcoming atmosphere
• Communicated guest and visiting employee names to building security
• Prepared for meetings by printing and binding meeting materials, setting up conference calls and video conferences, and coordinating with vendors
• Arranged travel, such as car, flight, hotel, and restaurant reservations, and reimbursements for leadership
• Improved communication by creating and distributing Outlook contact cards
• Tracked all monthly office expenses, employee reimbursements, and other accounts payable invoices
• Communicated with vendors to manage office and kitchen supplies orders, organizing and inventorying supply rooms monthly
• Quickly responded to technical or other equipment issues by creating tickets with the appropriate service provider and following up to ensure service was completed promptly.

• Main receptionist for the office
• Built rapport with clients and made introductions with the salesperson best able to meet their needs
• Handled accounting, including check requests for all vendor invoices, Managing Director's expense reimbursement requests, agent commission checks, and office expenses
• Electronically filed all documents pertaining to exclusive contracts and deal closings to ensure compliance and security of information
• Increased the accuracy and timeliness of agent submissions by creating a tracking system, including automated weekly reminder emails and a checklist
• Cut costs and improved efficiency with new office filing and supply storage systems
• Seamlessly transitioned the office into a new building, overseeing packing, supplies, and cleaning
• Assisted in planning and scheduling meetings for the team and guests, coordinating catering, room, and visitors for weekly sales meetings.

• Effectively served in the place of the Office Manager in their absences while fulfilling reception, mailroom, and daily administrative tasks
• Controlled a multi-line system that directed calls to 21 different departments
• Securely handled medical records and shipments while complying with HIPPA
• Reduced shipping costs by $500+ per year and saved administrative time by conducting a cost comparison study on medical records delivery services
• Placed daily follow-up calls to our Spanish-speaking patients to ensure high quality of service and that their caregivers met their needs, addressing issues or concerns on their behalf
• Selected and managed vendors, caterers, venues, and gifts for Nurse's Week committee events and designed award certificates, programs, agendas, posters, and banners.