Jessica Durfee
Midland
Summary
Dynamic Program Administration with extensive experience in managing diverse programs across the automotive sector. Over 2.5 years of proven success in developing, implementing and optimizing initiatives that enhance participation satisfaction, responding effectively to over 50 inquiries weekly. Strong leadership and communication skills, supported by an upcoming Master's program in Leadership. Committed to driving efficiency and ensuring compliance, adding significant value through strategic program management and a keen understanding of operational requirements.
Overview
13
13
years of professional experience
Work History
Program Administrator
Morley Companies
Hybrid/Saginaw, MI
05.2023 - 01.2026
- Responsible for the development, implementation, and optimization of multiple programs. Ensuring it’s efficiency and effectiveness.
- Completed fundamental of leadership program focused on team management, communication, decision-making and organizational effectiveness in a leadership role.
- Manage multiple nationwide automotive incentive programs in a hybrid environment, ensuring seamless virtual coordination with travel vendors, hotel partners, and client teams.
- Respond to 50+ participant inquiries weekly, providing program troubleshooting via phone and email.
- Meeting with the Program Coordinator to discuss project reviews, post program reviews and collateral needs such as quality check name badges and trip kits to ship on-site.
- Knowledge of program databases used to identify participants attending programs assigned.
- Monitored program participants to ensure compliance with program requirements.
- Prepared reports to analyze program data and outcomes.
- Provided technical assistance to program participants during registration.
- Strong understanding of website functionality requirements and providing excellent testing and feedback regarding registration and link issues for program websites.
- Enrolling travel staff and releasing participants to corporate travel to book travel accommodations.
- Analyzing and quality checking flight itineraries in participants record to ensure accuracy for ground transportation purposes.
Event Management Intern
The Dow Event Center
Saginaw, MI
09.2022 - 02.2023
- Establish an approachable environment to enhance customer experience by generating a high-level of customer satisfaction and encouraging customer loyalty.
- 5 months of administrative experience including filing event folders and information, managing an office and its supplies, answering, and directing phone calls, writing and answering emails, and scheduling appointments.
- Reinforce company policies, procedures, and guidelines to meet company expectations.
- Oversaw 28 ushers during arena and theater events.
- Assist the event service department with recurring paperwork and scheduling of event staff.
- Assist with advancing notes and confirming details of events as they occur.
- Assist with handling invoices.
- Assist with requisitioning and inventorying for all necessary facility equipment and supplies.
- Shadow security supervisor during events.
- Assist with creating event billing estimates.
- Monitoring the general business email for inquiries.
- Assisting with creating event purchase orders.
- Handling routine financial operations and procedures.
Summer Camp Intern
Greater Midland Community Center
Midland, MI
05.2022 - 06.2022
- Account for all assigned campers.
- Follow daily and weekly camp lesson plans.
- Maintain discipline and safety.
- Be positive, demonstrate enthusiasm, and show engagement with campers.
- Creating schedules for counselors in training.
- Signing campers in and out during pickup and drop off.
- Sending lesson plans to counselors each week.
Banquet Server
The H Hotel
Midland, MI
06.2013 - 11.2018
- Effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Effectively listening to, understanding, and clarifying concerns raised by employees and guests.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Comply with Wyndham Hotels & Resorts standards and regulations to encourage safe and efficient hotel operations.
- Maintaining confidentiality of information within the establishment.
- Performing other duties as requested by management.
- Respond to guest problems, complaints, and accidents and communicate to management.
Education
Master of Science - Leadership
Central Michigan University
Mount Pleasant, MI05-2026
Bachelor of Arts - Recreation, Parks, Leisure Services Administration
Central Michigan University
Mount Pleasant, MI03.2023
Associate of Applied Arts - Business Administration
Delta Community College
University Center, MI04.2018
Skills
- Time management
- Quality assurance
- Attention to detail
- Microsoft office
- Process development
- Goal setting
- Administrative background
- Relationship building
- Operations oversight
- Program leadership
- Customer service experience
- Conflict resolution
- Task delegation
- Administration
Timeline
Program Administrator
Morley Companies
05.2023 - 01.2026
Event Management Intern
The Dow Event Center
09.2022 - 02.2023
Summer Camp Intern
Greater Midland Community Center
05.2022 - 06.2022
Banquet Server
The H Hotel
06.2013 - 11.2018
Associate of Applied Arts - Business Administration
Delta Community College
Master of Science - Leadership
Central Michigan University
Bachelor of Arts - Recreation, Parks, Leisure Services Administration
Central Michigan University