Jessica Dusich
Menifee,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Patient Access Advocate
Covance
San Diego
08.2016 - 12.2017
- Handled inbound calls from patients, Provider Offices, Specialty Pharmacy, and Reimbursement Managers per program specifications, document calls in appropriate database
- Responded to inquiries regarding PAP operations and requests, such as status of patient enrollment status, product shipments, and returns
- Also work with distributors and manufacturers to request and track product shipment
- Former primary contact for patients and Provider Offices in assigned region and specialty pharmacies
- Conducted special assignments such as Work Assignments, and Specialty Pharmacy Follow-up Reports
- Assisted with creating of new training materials and job new applications, conduct benefit verifications, triage prescriptions to specialty pharmacies based on degrees of urgency, and contact patient and provider offices to by identifying insurance options and alternative funding, and Aids for training
- Facilitated with the training of new Program Specialists.
Program Specialist
Covance
San Diego
04.2014 - 03.2017
- Assisted in training to new Program Specialists by shadowing/reverse shadowing agents and assist in overseeing agents progress
- Handled inbound calls from patients per program specifications, document calls in appropriate database
- Conducted outbound calls and transferred calls per program specifications
- Conducted insurance verification to confirm patients benefits, facilitated prior authorization process on behalf of consumers, assisted with problem claims, and assisted clients by identifying insurance options and alternative funding resources per program specifications
- Screened and processed patient assistance applications by determining eligibility and making outbound follow up calls as necessary
- Responded to inquiries regarding operations and requests, such as status of patient enrollment status, product shipments, and returns
- Assisted the patient in understanding and addressing other access challenges that are preventing them from going on therapy.
Administrative Associate Radiology
Sentara Healthcare
Virginia Beach
02.2013 - 04.2014
- Responsible for clerical support in areas such as patient registration, admissions, central scheduling and patient financial services
- Providing excellent customer service, proactive problem solving initiative, ability to meet deadlines with attention to detail, medical terminology, use of office equipment(i.e., calculator, fax, copier, telephone, and digital pagers), co pay collections, ability to push, pull and lift medium to heavy objects, and scheduling flexibility to meet department needs
- Working with multiple computer systems and electronic medical records (i.e., EPIC, HBOC, Cadence, PACS, Front office scanning, and us bank)
- Verifies insurance, maintain medical records, and enter physicians order in to computer
- Knowledge of HIPPA and JCAHO regulations.
Administrative Associate ER
Sentara Healthcare
Virginia Beach
07.2008 - 02.2013
- Responsible for clerical support in areas such as patient registration, admissions, central scheduling and patient financial services
- Providing excellent customer service, proactive problem solving initiative, ability to meet deadlines with attention to detail, medical terminology, use of office equipment(i.e., calculator, fax, copier, telephone, and digital pagers), co pay collections, ability to push, pull and lift medium to heavy objects, and scheduling flexibility to meet department needs
- Working with multiple computer systems and electronic medical records (i.e., EPIC, HBOC, Cadence, PACS, Front office scanning, and us bank)
- Verifies insurance, maintain medical records, and enter physicians order in to computer
- Knowledge of HIPPA and JCAHO regulations.
Education
High School Diploma -
Kaiser High School
Honolulu HawaiiSkills
- Document filing
- Document Review
- Analytical Reasoning
- Client Representation
- Benefits Administration
- Training delivery
- Active Listening
- Collaboration and Teamwork
- Interpersonal Skills
- Creative and Critical Thinking
- Team Collaboration
- Document Management
- Written Communication
- Writing and editing
- Attention to Detail
- Administrative Support
- MS Office
- Relationship Building
Timeline
Patient Access Advocate
Covance
08.2016 - 12.2017
Program Specialist
Covance
04.2014 - 03.2017
Administrative Associate Radiology
Sentara Healthcare
02.2013 - 04.2014
Administrative Associate ER
Sentara Healthcare
07.2008 - 02.2013
High School Diploma -
Kaiser High School
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