Jessica Duval
Richardson,TX
Summary
Confident professional with a background in processing sales contracts, project managing implementation, and managing departmental workflows. An effective Sales Operations Analyst promoting exceptional insight into customer buying habits and proficiency in Software.
Overview
25
25
years of professional experience
Work History
Strategic Account Manager
HeadLight (SaaS For DOT)
06.2022 - 11.2022
- Post Sales Program Management and C-Suite support for the Louisiana Department of Transportation and Development
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built credibility and trust to influence client's buying decisions.
- Partnered with internal resources to present additional value and expertise to clients.
- Monitored sales performance metrics to achieve strategic account objectives.
- Generated pipeline to close revenue and attain quota.
- Created demand by matching business problems to product and service solutions.
Director of Client Relations
Projectmates (Project Management SaaS)
07.2020 - 06.2022
- 1M new business won as RFP Project Manager, while winning continued business with over 100 daily-managed accounts of about $10M worth of business per year and a 98% client retention rate
- Upsold $450,000 annually to current client base for integrations, trainings, and added licenses
- API Integration, SFTP Integration, SQL Server Management, Power BI/Tableau Integrations Project Management
- Presented contracts to clients, answered questions and obtained signatures.
- Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.
- Educated community about services by presenting key information.
- Developed relationships with executives to generate ideas and pursue opportunities.
- Reported field activity, interactions and results weekly.
- Developed proposals and collaborated with team preparing presentation materials.
- Shared client's engagement history, culture, organizational structure, competitive landscape and differentiators with new business and account teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
Account Manager
Productions Plus (Marketing Agency)
11.2018 - 01.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Built relationships with customers and community to promote long term business growth.
Field Sales Rep, Corporate Trainer, Program Manager
Ogilvy Action/Geometry Global (Marketing Agency)
06.2009 - 10.2015
- Consultative sales approach and lead generation by combined methods of calling 150+ calls per day, door to door cold calling 20+ per day, and trade show booth 100+ per day
- Rewrote the national POP Field Rep training manual
- Recruited, hired, trained, and lead a team of 80 field reps to win first place in the country in all sales metrics
- Personally grossed $450,000+ annually for American Express by selling 40+ small business cards via B2B transactions, and 1300+ consumer cards via the events team
- "Train the Trainer" program for the Lowes-AMEX program team to train hundreds of stores nationwide how to sell the small business card resulting in higher average spend on Lowes business accounts
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Visited key customers repeatedly to promote retention and relationships.
- Represented company brand during customer and prospect interactions.
- Developed and presented educational pitches detailing practical and financial product benefits.
- Informed customers of promotions to increase sales productivity and volume.
Personnel Service Specialist (75H1P)
US Army
08.1997 - 12.2000
- Designated office trainer: trained eight new soldiers on Base Transition Operations.
- Lead weekly group seminars to 20-30 people, in addition to, daily individual out-processing
briefs for transition office. - Awarded: Distinguished Honor Grad, Soldier of the Cycle, Army Achievement Medal, Parachutist Badge, Physical Fitness Award, and Certificates of Achievement.
Education
Post Graduate Certificate - Data Science And Business Analytics
University of Texas At Austin
Austin, TX09.2023
Bachelor of Science - Minor: Psychology
Southern New Hampshire University
Manchester10.2010
Associate of Science - Life Science
University of Missouri - Rolla
05.1996
Skills
- Revenue Generation
- Client Relationship Building
- Sales Tactics
- Competitive analysis
- Contract negotiation
- Client onboarding
- Proposal writing
- Account management
- Sales training
- Usability Testing
- Technical Writing
- Data Modeling
- Data Warehousing
- Project Management
- Data Formatting
- Business Needs Analysis
- Report Writing
- Report Preparation
- Data Mining
- Database Programming and SQL
- Tableau
- Python Programming
- Excel Functions
- Hadoop Ecosystem
- Machine Learning
- NoSQL Databases
- Predictive Modeling
- Atlassian (Jira/Confluence)
- Salesforce
- HubSpot
Timeline
Strategic Account Manager
HeadLight (SaaS For DOT)
06.2022 - 11.2022
Director of Client Relations
Projectmates (Project Management SaaS)
07.2020 - 06.2022
Account Manager
Productions Plus (Marketing Agency)
11.2018 - 01.2020
Field Sales Rep, Corporate Trainer, Program Manager
Ogilvy Action/Geometry Global (Marketing Agency)
06.2009 - 10.2015
Personnel Service Specialist (75H1P)
US Army
08.1997 - 12.2000
Post Graduate Certificate - Data Science And Business Analytics
University of Texas At Austin
Bachelor of Science - Minor: Psychology
Southern New Hampshire University
Associate of Science - Life Science
University of Missouri - Rolla