Summary
Overview
Skills
Education
Work History
Quote
12
Jessica Duvelssaint

Jessica Duvelssaint

Oviedo,FL

Summary

Office professional with 12 years of expertise in administrative duties. Strong organizational abilities, outstanding customer service, proper phone etiquette, and a proven track record of increasing productivity by 10% and lowering administrative errors by 20%. Exceptionally adept in communicating with clients, senior management, vendors, supply chains, sales, marketing, IT technicians, etc. Renowned for creating a productive workplace and being flexible in any assignment.

Overview

12
12

Years of Administrative Experience

6
6

Years of Sales & Marketing

4
4
years of post-secondary education

Skills

  • Office administration
  • Staff Support/Office Management
  • Microsoft Office Suite
  • Tech Savvy
  • Expense reporting
  • Conflict resolution
  • Accounting support
  • Typing rate 55/WPM
  • Customer and client relations
  • Scheduling and calendar management
  • Excel spreadsheets
  • Correspondence writing - Email/Formal Letter preparation

Education

High School Diploma -

Bayside High School
Palm Bay, FL
05-2016

Bachelor of Science - Human Resources Management

Eastern Florida State College
Cocoa, FL
08.2023 - 09.2027

Work History

Assistant Sales Manager

Kept Companies
08.2022 - Current
  • Greet incoming visitors, provide assistance, respond to inquiries from callers seeking information, deliver messages to staff.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Provide clerical support to company employees by copying, faxing, and filing documents.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork and opening communication channels among staff members.
  • Negotiated signed agreements with clients for a profitable rate in exchange for a monthly service, with a payment term of Net 30. 60, 90 etc.
  • Managed accounts to retain existing relationships and grow share of business.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Collection Specialist

Hudson Management Services
02.2020 - 05.2021
  • Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
  • Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
  • Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
  • Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
  • Utilized various tools and software systems to efficiently manage workload and improve overall productivity within the collections department.
  • Stayed up-to-date with relevant industry regulations, ensuring full compliance during all collection activities.
  • Collaborated with other departments to verify customer compliance with payment plans.

Front Desk Receptionist

The Palms Rehabilitation & Healthcare Center
05.2019 - 03.2022
  • Answered incoming calls, routed messages and resolved patient inquiries within timely manner.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes. 30-70 incoming calls/faxes per day. 100-250 emails per day

Administrative Intern

Allied Steel Hardware
04.2014 - 11.2018
  • Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.
  • Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Provide general administrative support when needed, such as filing or photocopying documents, sort mail and disperse to correct employee, reduce errors in data entry tasks.
  • Exceeded expectations by proactively identifying areas of need within the office and offering assistance, even when not specifically assigned to the task.
  • Developed strong relationships with vendors, negotiating competitive pricing for goods and services that benefited the organization''s bottom line.
  • Supported department heads with scheduling, preparing materials for presentations, coordinating events, order catered lunch or reserve group dinner.

Cashier | Keyholder

Dollar General
04.2015 - 03.2016
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Quote

I never dreamt of success. I worked for it.
Estée Lauder

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Jessica Duvelssaint