Jessica Eads

Responsible for performing accurate specimen collection and processing as well as overseeing and managing day to day of the site. Developing relationships with patients and staff of a very busy site seeing and helping up to 200 patients a day, including scheduling and problem solving. Consistently meeting or exceeding performance metrics, leading to increased team success and recognition. Provide all new hire training competencies. Maintain current and accurate information for all patients including demographics and insurance.

Served as the Receptionist primarily. Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information. Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients. Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors. I also helped with patient vitals, phlebotomy, medical records, etc.

Worked as a Certified Medical Assistant doing patient intake and phone calls, working independently and collaboratively in a team environment. Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.

My career at Liberty Hospital began in Phlebotomy. Later, I took on the role as the Department Secretary as well as a Phlebotomist in the outpatient setting. I trained all new employees and students as well as managing the front office with paper and electronic filing systems, phone calls, and assisting coworkers and staff with special tasks.