Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Eaton

Wichita,KS

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

14
14
years of professional experience

Work History

Personal Home Aid

07.2023 - 03.2024
  • Taking care of elderly lady on hospice.
  • Provided assistance with activities of daily living, such as bathing, dressing, grooming and toileting.
  • Assisted clients with light housekeeping duties, including laundry and meal preparation.
  • Monitored vital signs such as blood pressure and pulse rate.
  • Administered medications under the direction of nursing staff.
  • Assisted patients with mobility issues to move safely around the home environment.
  • Performed errands for clients, including grocery shopping and picking up prescriptions.
  • Observed changes in client's physical condition or mental status and reported any changes to supervisor or health care professionals immediately.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Assisted clients with bathing, dressing and incontinence care.

Loan Processor

Mulberry Street Mortgage-B&C Marketing
Wichita, KS
04.2020 - 06.2023
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
  • Maintained accurate records in computer database system during loan origination process.
  • Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
  • Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
  • Monitored progress of each loan application from start to finish ensuring timely completion.
  • Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.

Loan Processor

Mulberry Street Mortgage/B&T Marketing
Wichita , KS
02.2015 - 11.2019
  • Getting a loan from the point of initial application to the time of closing, most of my work was done on the computer through industry specific programs, email and the phone, worked very closely with the customer, title companies, insurance companies, realtors, loan officers, banks, lenders, underwriters, and clients employers, receptionist responsibilities.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.

Loan Processor, Receptionist

Gateway Funding Diversified Mortgage
02.2014 - 08.2014
  • Getting a loan from the point of initial application to the time of closing, most of my work was done on the computer through industry specific programs, email and the phone, worked very closely with the customer, title companies, insurance companies, realtors, loan officers, banks, lenders, underwriters, and clients employers, receptionist responsibilities.

Telemarketing Supervisor, Office Help

Anomaly Squared
09.2012 - 08.2013
  • Monitoring recorded and live calls for quality control and accuracy, provided training and supervision, answering and operating multi-line phone, filing, interviewing potential employees, setting appointments, scheduling and phone surveys.

Telemarketer

Online Communications
Wichita
10.2009 - 03.2010
  • Outbound sales calls, reviewing company credit reports with business owners, reviewing different options with clients on what best benefits their company, setting appointments and following up at a later date with the client.

Loan Processor, Receptionist

Primary Residential Mortgage
  • Getting a loan from the point of customers initial application to the time of closing, most of my work was done on the computer through industry specific programs, email, and on the phone, worked very closely with the customer, title companies, insurance companies, realtors, loan officers, banks, lenders, underwriters, and clients employers, receptionist responsibilities.

Education

Skills

  • Dedicated Work Ethic
  • Customer Service
  • Attention to Detail
  • File Management
  • Teamwork and Collaboration
  • Application Process Management
  • Generating Reports
  • Sound Judgment

Timeline

Personal Home Aid

07.2023 - 03.2024

Loan Processor

Mulberry Street Mortgage-B&C Marketing
04.2020 - 06.2023

Loan Processor

Mulberry Street Mortgage/B&T Marketing
02.2015 - 11.2019

Loan Processor, Receptionist

Gateway Funding Diversified Mortgage
02.2014 - 08.2014

Telemarketing Supervisor, Office Help

Anomaly Squared
09.2012 - 08.2013

Telemarketer

Online Communications
10.2009 - 03.2010

Loan Processor, Receptionist

Primary Residential Mortgage

Jessica Eaton