JESSICA ECHEVERRI
Lake Alfred
Summary
Dynamic Office Manager with extensive experience in overseeing daily operations within the construction industry. Known for developing effective office procedures, managing project documentation, and providing strong leadership to team members for improved performance.
Overview
4
4
years of professional experience
Work History
Office Manager
Straight Forward Construction
Auburndale
03.2023 - Current
- Managed daily office operations for a construction company.
- Coordinated schedules and meetings for project managers and team members.
- Assisted in maintaining project documentation and compliance records.
- Oversaw inventory management, ordering supplies as needed.
- Developed and implemented office procedures to improve efficiency.
- Trained new staff on office protocols and software systems.
- Collaborated with vendors to ensure timely service delivery.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Maintained confidential records relating to personnel matters.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
Permit Specialist
QUICK ROOFING
Lakeland
07.2021 - 03.2023
- Coordinated with contractors to gather necessary documentation for permits.
- Communicated with government agencies regarding permit status and requirements.
- Maintained accurate records of all submitted permits and approvals.
- Provided support during inspections to facilitate the permitting process.
- Educated team members on permit processes and regulatory updates.
- Created standard operating procedures for issuing different types of permits.
- Monitored projects for compliance with approved plans, specifications and local building codes.
- Performed administrative duties such as filing paperwork, responding to inquiries from customers via telephone or email.
- Tracked progress on pending permit applications using database software systems.
- Maintained accurate records of all permits issued including expiration dates and fees paid.
- Developed procedures for processing permit applications in a timely manner according to established protocols.
- Reviewed existing permits periodically to verify continued compliance with applicable regulations.
- Analyzed data related to past trends in order to forecast future demand for certain types of permits.
- Drafted correspondence and documents such as notices, letters, memos, contracts. pertaining to permits.
- Ensured that all necessary documentation is complete prior to submitting applications for approval.
Education
High School Diploma -
Auburndale High School
Auburndale, FL06-2013
Skills
- Office operations
- Invoice tracking
- Project coordination
- Customer relationship management
- Team leadership
- Effective communication
- Problem solving
- Staff training
- Quality assurance
- Time management
- Documentation management
- Conflict resolution
Timeline
Office Manager
Straight Forward Construction
03.2023 - Current
Permit Specialist
QUICK ROOFING
07.2021 - 03.2023
High School Diploma -
Auburndale High School
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