Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Jessica Echeverria

Atlanta

Summary

I'm a very responsible, motivated student ready to apply my education in the workplace. I have the ability to handle challenging work, and excellent time management skills. I work very well within team settings. I’m a hardworking employee with customer service experience and multitasking skills. I’m sweet, polite, and attentive. I'm a highly motivated employee with a desire to take on new challenges. I adapt to working effectively, unsupervised, and quickly mastering new skills. I’m always ready to work and learn new things!

Overview

4
4
years of professional experience

Work History

Host

RREAL TACOS
Atlanta
05.2024 - Current
  • Provided customers with accurate wait times and monitored waiting list.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Assisted servers in seating guests by escorting them to their tables.
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided excellent customer service by anticipating customer needs.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Answered phones promptly to record and confirm reservations.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.

Cashier and Customer Service

Ponko Chicken
Buckhead
05.2021 - Current
  • Operated cash register or POS SYSTEM to receive by cash, credit card or check
  • Answered customer questions and provide store information
  • Delivered high level or customer service to patrons using active listening and engagement skills
  • Maintain work area and keep cash drawer organized
  • Answered phone calls to assist customers with questions and orders
  • Maintained clean and orderly check out areas by sanitizing register belts, emptying trash cans and organizing the candy racks
  • Built and maintain productive relationships with employees

Front Desk Receptionist

Roosters Men's Grooming Center
Atlanta
05.2023 - 01.2024
  • Call to confirm appointments with customers
  • Processing transactions and issuing receipts
  • Advise clients about Appointment availability
  • Advising hairdressers about appointments
  • Always greeting clients when coming in
  • Scheduling appointments and answering phone calls
  • Multitasking with laundry and cleaning
  • Deal with their questions and make straightforward appointments
  • Answering questions on products and services
  • Keeping the reception area, nice and clean
  • Always having a positive attitude
  • Have patients and remaining calm in stressful situations
  • Filing and updating clients records
  • Mail handling

Cashier/Merchandise Associate

TJ Maxx
Atlanta
11.2022 - 05.2023
  • Moved merchandise to retail areas and added new products to shelves, racks, and bins in a neat and well presented fashion
  • Greeted store customers, offered assistance, and thanked each for patronage
  • Printed labels and tags for sales merchandise
  • Help customers by answering questions and locating merchandise
  • Monitored stock to maintain sufficient quantity of featured products
  • Keep calm and applied strong problem solving and interpersonal skills to resolve conflict
  • Processed merchandise returns and exchange for customers to refund payments, trade items and offer store credit
  • Clean the shelves, counters and tables to maintain organize store

Education

High school diploma -

Riverwood International Charter School
Sandy Springs, GA
05.2022

Skills

  • Cash handling
  • Organizational skills
  • Time management
  • Team collaboration
  • Honest and dependable
  • Flexibility
  • Positive attitude
  • Communication skills
  • Appointment scheduling
  • Ability to work under pressure
  • Multitasking
  • Customer service
  • Sales
  • POS
  • Cash register
  • Front desk
  • Menu knowledge
  • Foreign language skills

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

Spanish
Professional
English
Full Professional

Timeline

Host

RREAL TACOS
05.2024 - Current

Front Desk Receptionist

Roosters Men's Grooming Center
05.2023 - 01.2024

Cashier/Merchandise Associate

TJ Maxx
11.2022 - 05.2023

Cashier and Customer Service

Ponko Chicken
05.2021 - Current

High school diploma -

Riverwood International Charter School

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Jessica Echeverria