Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Eckstein

Gas City,Indiana

Summary

At Marion Health, I leveraged my expertise in documentation management and exceptional active listening to enhance patient satisfaction and streamline operations. My proactive problem-solving and dedication to quality assurance led to significant improvements in service delivery and operational efficiency, showcasing my ability to drive results through both hard and demanding skills.

Overview

15
15
years of professional experience

Work History

Surgical Documentation Specialist

Marion Health
07.2016 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved patient satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Evaluated patient needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Devised and implemented processes and procedures to streamline operations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Cultivated positive relationships with vendors and reps to deliver timely and cost-effective supply of services and materials.

Patient Access Representative

Marion Health
02.2009 - 06.2016
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
  • Resolved patient billing issues in line with established guidelines.
  • Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.

Education

High School Diploma -

Delta High School
Muncie, IN
02.2009

Skills

  • Patient Relations
  • Active Listening
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Advanced Communication
  • Quality Assessment
  • Teamwork and Collaboration
  • Self Motivation
  • Time Management

Timeline

Surgical Documentation Specialist

Marion Health
07.2016 - Current

Patient Access Representative

Marion Health
02.2009 - 06.2016

High School Diploma -

Delta High School

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Jessica Eckstein