Jessica Edwards

Operating a multi-line phone system, coordinating appointment information based on facility requirements . Adhering to professional ad ethical standards including HIPAA. Attending/hosting planned team meeting weekly and monthly. Working within a team to create new processes to increase efficiency and accuracy. Ability to focus and memorize the verity of department specifics preference. History of/willing to commute for departmental training. Been involved in assisting other clients when needed.

• Utilized strong communication skills to effectively relay complex information to clients in easily understandable terms, promoting clarity and understanding.
• Improved overall program effectiveness by regularly evaluating procedures and making recommendations for enhancements based on best practices.
• Streamlined the intake process for better efficiency, resulting in reduced wait times for clients.
• Participated in professional development opportunities to stay current on industry best practices.
• Monitoring phone queue/statuses
• Training and offering refreshers to new hires and employees returning.
• Creating and managing associates shift, breaks, and lunches.
• Schedule and track necessary learnings for associates (CRCR, Workday learnings, Policy Techs, and Knowbe4)
• Completing multiple upper leadership reports on a daily, weekly, and monthly basis.
• Creating and presenting weekly and monthly team meetings
• Direct liaison for multiple departments and doctors offices.
• Assisting associates with getting the correct programs/desktops running necessary
• Remote troubleshooting
• Attending meetings with various leaders wishing and outside my department
• Involved in the hiring process and disciplining/corrective action when necessary