Jessica Edwards
Los Angeles,CA
Summary
Systematic with experience overseeing multiple tasks and managing multiple tasks. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
5
5
years of professional experience
Work History
SMB Sales Specialist
ClassPass
01.2024 - Current
- Built strong client relationships through consistent communication and effective problem solving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
Customer Success Manager
Otter
07.2023 - 11.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer issues with timely and accurate updates.
- Upsold customers onto various products to fit their needs and support growth on the platform
Brands Partnerships, Account Executive
MilkMoney
09.2022 - 11.2022
- Became certified in Geopath and standard audience measurements for out-of-home media
- Helped with lead generation by implementing Hubspot CRM
- Created and implemented new media strategy for company newsletter and Instagram account
- Built relationships with external teams and hosted info sessions about out-of-home advertisers
Partnerships, Account Executive
ChowNow
12.2021 - 08.2022
- Quota of 20K in revenue and 7 new restaurants signed on to the ChowNow marketplace. Hit quota 7 out of 9 months.
- On track for presidents club 2022 with most restaurants signed on to the ChowNow marketplace in Q1 and Q2 with 50 new partners.
- Trained new sales reps and assisted with role plays.
- Attended and hosted networking webinar events to build relationships and identify sales opportunities.
- Collaborated with US Foods sales team externally to generate new business opportunities.
- Executed value and problem-solving sales strategies to convert leads into customers.
Account Executive
ChowNow
11.2020 - 12.2021
- Cold-called 50-80 prospects per day and 250-400 per week
- Quota of 20K in revenue per month by selling the SAAS online ordering via the ChowNow tablet and hit quota 8 months out of 12
- Spearheaded territory of Hawaii by building a partnership with in-store payment processing company to fulfill online ordering needs
- Worked with US Foods restaurant operations coordinator to build out referral partnership program
- Promoted to partnerships team within a year of employment
Account Executive
Yelp
07.2019 - 08.2020
- Pitched small business owners on best practices for online marketing/SEO by creating, implementing, and optimizing custom advertising campaigns using Yelp Ads
- Advised clients on how to track digital marketing performance metrics by establishing KPIs and financial goals based on individual business need
- Utilized Salesforce CRM platform to drive 30 day sales cycle from prospect to close
- Consistently produced more than 80 dials and 2.5 hours of talk time daily, which contributed to achieving a 45% close ratio
Education
Bachelor of Science - Business Administration
California Polytechnic State University
San Luis Obispo, CA06.2019
Some College (No Degree) - Marketing Management
Foundation For International Education
LondonSkills
- Adobe Creative Suite
- Google Suite
- Hubspot CRM
- Proficient in Microsoft Word, Excel, PowerPoint, and Access
Timeline
SMB Sales Specialist
ClassPass
01.2024 - Current
Customer Success Manager
Otter
07.2023 - 11.2023
Brands Partnerships, Account Executive
MilkMoney
09.2022 - 11.2022
Partnerships, Account Executive
ChowNow
12.2021 - 08.2022
Account Executive
ChowNow
11.2020 - 12.2021
Account Executive
Yelp
07.2019 - 08.2020
Bachelor of Science - Business Administration
California Polytechnic State University
Some College (No Degree) - Marketing Management
Foundation For International Education
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