Jessica Edwards
Dallas,GA
Summary
Dynamic and results-driven professional with extensive experience in relationship building, staff selection and learning and development. Adept at cultivating strong partnerships with stakeholders to identify needs and align initiatives with organizational goals. Committed to creating inclusive and supportive environments that empower teams to thrive and achieve their full potential.
Overview
19
19
years of professional experience
Work History
Staff Selection Advisor
Chick-fil-A Support Center
Atlanta, GA
02.2024 - Current
- Manages recruiting lifecycle directly with hiring managers, from requisition consults all the way through to presenting offer letters to the selected candidate
- Recruiting specifically for the Chick-fil-A Support Center with a focus on the internal Corporate Legal department as well as complete ownership over 2025 Internship and Co-Op positions
- Responsible for conducting interviews with candidates, discussing Chick-fil-A culture, purpose, and core values, while also taking a deep dive into each candidate’s background, knowledge, technical skills, and abilities
- Works directly with Chick-fil-A VP’s, Directors, and Hiring Managers to assist and advise them on hiring processes and decisions to ensure top tier individuals are selected to join their team
- Manages 18-20+ requisitions at a time, completing anywhere from 10-25 interviews per week
- Ensures reference, education and background checks are conducted for all prospective staff members
Lead Corporate Recruiter, Interim HR Leader
Tech Consulting
Marietta, GA
02.2023 - 10.2023
- Analyzed current processes to identify strengths and opportunities for growth/improvement and made recommendations
- Managed the full cycle of the international recruitment process including onboarding
- Identified, recruited and interviewed potential internal candidates
- Assisted hiring managers in developing recruitment strategies for hard-to-fill positions
- Oversaw the implementation of new company-wide HRIS system, Bamboo HR
- Ensured compliance with all federal and state labor laws regarding wages and hours worked
- Implemented new talent review and succession planning processes to improve retention strategies and overall organizational development
- Performed data analysis to identify trends or discrepancies in employee data
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO
- Created training materials for new hires, conducted orientation sessions
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers
- Implemented new employee engagement survey program, increased senior leadership awareness and visibility by 75%
Technical Sourcer
Google (via Adecco)
Atlanta, GA
06.2022 - 01.2023
- Identified mid to senior-level Software Engineering talent for Google's Cloud, Compute, and YouTube product areas
- Conducted screening calls with technical candidates, managed a candidate queue of 400 with a focus on Software Engineering
- Partnered with recruiters and technical hiring managers to guide candidates through the recruiting lifecycle process, ensuring a positive candidate experience throughout
- Coordinated virtual or on-site interviews with hiring managers and senior leadership team members
- Developed sourcing strategies and identified target markets to source suitable candidates.
Medicaid Project Manager
ApolloMD
Marietta, GA
01.2018 - 06.2022
- Managed book of business of twelve key emergency medicine accounts
- Sole point of contact for all assigned locations handled all communication with MD's and medical staff office personnel
- Built and maintained relationships with out-of-state Medicaid offices across all fifty states
- Created new processes, technical tools and tracking measures to ensure enrollment compliance increasing overall efficiency by 20%
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems
- Managed multiple projects with competing deadlines simultaneously
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment
- Created project status presentations for delivery to customers or project personnel
- Monitored the progress of each project to ensure the timely delivery of deliverables in accordance with established quality standards.
Senior Recruiter
Vaco
Atlanta, GA
12.2016 - 02.2018
- Lead high-volume recruiting efforts across various industries and regions (Accounting, Legal, HR, Manufacturing)
- Identified and recruited potential candidates through job postings, referrals, and online sources
- Trained recruiters on how to leverage new technical tools, personal soft skills, negotiation tactics, etc
- Increased diversity hires by 50%, exceeded industry metrics for employee engagement and retention by 20%
- Assisted in developing innovative sourcing techniques such as social media campaigns or referral programs
- Identified opportunities for improving efficiency in recruitment processes through automation technologies
- Managed the onboarding process of new hires, ensuring a smooth transition into the organization and client sites
- Assisted in creating a branch specific training program for existing staff member and contractors
- Organized career fairs and other recruiting events to promote the company's mission and values
Recruiting Manager
Paramount Staffing
Atlanta, GA
04.2016 - 11.2016
- Responsible for hiring new internal full desk recruiting staff; coached and mentored recruiters on a daily basis
- Developed training materials, including manuals, guides and handouts
- Analyzed training needs to develop new programs or modify and improve existing
- Developed and managed company-wide sales KPI's and implemented new strategies
- Promoted and cultivated a positive, high-energy culture through consistent collaboration
- Assisted with the development of career pathways for employees based on their individual goals and objectives
- Managed company social media sites (Facebook, LinkedIn, Twitter), and all job board usage (LinkedIn Recruiter, Monster, CareerBuilder, Indeed) to ensure the proper level of candidate interest and advertising was utilized
- Created custom reporting as requested by the CEO for monthly, 90-day, and yearly employee reviews
- Organized and coordinated training sessions for new employees
- Identified areas of improvement in existing training methods and procedures
- Participated in conferences, seminars and other industry events related to corporate education initiatives
- Created post-training evaluation surveys to measure performance improvement
Assistant Director of Sales
Brighter Brain
Atlanta, GA
07.2015 - 04.2016
- Managed performance and development of the offshore and U.S.-based business development team (17 direct reports, 10 remotely overseas)
- Trained, coached, and mentored junior sales personnel on lead activity, sales tactics, and closing strategies
- Enforced sales targets for monthly tracking and created incentive-based structures for meeting KPI's
- Initiated new action plans that allowed the company to enter into new markets and expand technical scopes
- Created and presented monthly reports to management on sales performance
- Monitored industry trends and competitor activities to stay ahead of the competition
- Conducted performance reviews to ensure personnel adhered to company standards
- Coordinated the development of strategic plans for long-term growth and success
- Collaborated with senior management team members to identify solutions for organizational issues
Vendor Relationship Manager
Brighter Brain
Atlanta, GA
06.2014 - 07.2015
- Managed a team of seven consultant development managers, two corporate attorneys, five account managers, and ten overseas sales associates to collaboratively ensure weekly project starts
- Managed 24/7 day-to-day communications with multiple vendors simultaneously
- Managed action items related to project starts on behalf of the COO and CEO
- Managed relationships with key suppliers by providing feedback on performance issues, developing strategies for improvement, and resolving conflicts when necessary
- Acted as legal liaison between vendors and attorneys to ensure updated contractual documents were secured and filed; audited contracts, PO's, and other binding agreements to assess company risk and liability
- Lead various projects including new company operational processes, sales and billing analysis, transition processes due to acquisition, etc.
- Negotiated pricing and terms with existing vendors on behalf of the company
- Identified opportunities for process improvements within the vendor management program
- Developed and implemented strategies for vendor onboarding, training, and performance management
- Analyzed current processes and procedures to identify areas for improvement through training initiatives
Corporate Recruiter
Brighter Brain
Atlanta, GA
07.2013 - 06.2014
- Managed the full life cycle recruiting from candidate generation through direct sourcing, interviewing, hiring and onboarding
- Partnered with Human Resources and hiring managers to determine, recommend, and clarify hiring objectives based on the company hiring process
- Developed a robust pipeline of talent potentially available for immediate hire as succession planning needs dictated
- Collaborated with hiring teams to ensure a positive candidate experience throughout the process
- Maintained accurate records of all recruiting activities in the applicant tracking system
- Assessed training needs based on performance evaluations or feedback from managers
- Compiled reports related to hiring, termination, promotions, absences, turnover rates
- Conducted employee onboarding process, orientations, and exit interviews
- Assisted with payroll processing by verifying timekeeping records
- Advised management on best practices for performance management processes.
Team Member
Chick-fil-A Dwarf House/Truett's Grill
Morrow, Griffin, Riverdale, GA
05.2005 - 11.2007
- Ensured compliance with health department regulations regarding food storage, sanitation, temperature control
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Prepared orders quickly and accurately according to customer specifications
- Processed payments from customers using POS system
- Kept work area clean, organized and stocked with necessary supplies
Education
Bachelor of Arts - English Writing
Clayton State University
Skills
- International Talent Management
- Relationship Building
- Organizational Development
- Program Design
- Virtual Onboarding
- Project Execution & Process Improvement
- Employee Onboarding & Training
- Complex Employee Relations
Languages
Spanish, Native/ Bilingual
Timeline
Staff Selection Advisor
Chick-fil-A Support Center
02.2024 - Current
Lead Corporate Recruiter, Interim HR Leader
Tech Consulting
02.2023 - 10.2023
Technical Sourcer
Google (via Adecco)
06.2022 - 01.2023
Medicaid Project Manager
ApolloMD
01.2018 - 06.2022
Senior Recruiter
Vaco
12.2016 - 02.2018
Recruiting Manager
Paramount Staffing
04.2016 - 11.2016
Assistant Director of Sales
Brighter Brain
07.2015 - 04.2016
Vendor Relationship Manager
Brighter Brain
06.2014 - 07.2015
Corporate Recruiter
Brighter Brain
07.2013 - 06.2014
Team Member
Chick-fil-A Dwarf House/Truett's Grill
05.2005 - 11.2007
Bachelor of Arts - English Writing
Clayton State University
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