Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Eggers

Herndon,VA

Summary

I am currently an assistant manager, offering more than four years of retail and customer service experience both in face to face environments and through teleworking. I have experience in management and handling customer concerns with care as well as delegation and completing shipment tasks. I've also been helping to build my own business skills and have marketing experience from being a freelance artist. I've built brief contracts and have excellent communication skills from my experience as well as a personable demeanor and friendly attitude. I'm very motivated and willing to take on new challenges as I'm goal oriented, teachable and willing to learn, and a solution seeker.

Overview

6
6
years of professional experience

Work History

Part Time Assistant Manager

Torrid LLC
Fairfax, Virginia
09.2021 - Current
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Consistently hit top percentiles in conversion, loyalty, and tender share by delegating tasks, mentoring on verbiage, and meeting and exceeding customer needs and expectations.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.

Team Leader

Vera Bradley
National Harbor, Maryland
05.2021 - 09.2022
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set up charity events, coordinated, and contacted various outreach programs to put back into the community in the DMV.
  • Followed stockroom procedure, organized, and cleaned to keep our store stocked and replenished.
  • Followed and set visual displays that were easy to browse, clean, and showcase our product to the fullest extent.
  • Created lasting customer relationships with newer guests by giving a unique and knowledgeable experience.
  • Consistently raised our conversion, UPT, and ADT through efficient and suggestive selling, as well as ascertaining customer needs via open ended questions.

Viewer Experience Advocate

Hulu LLC
Santa Monica, California
04.2019 - 01.2021
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Optimized customer support by establishing collaborative service environment.
  • Trained staff on operating procedures and company services.
  • Responded to customer requests for products, services and company information.
  • Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Keyholder

Torrid LLC
San Antonio, TX
01.2017 - 04.2019
  • Able to carry out tasks efficiently and multitask
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Ran the sales floor by delegating tasks and focusing on areas of improvement with ease
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Used time efficiently when not serving customers, including tasking and minor store operations.

Education

High School Diploma -

LEE High School
San Antonio, TX
05.2015

Skills

  • Customer service focus
  • Sales proficiency
  • Marketing understanding
  • Multi-tasking strength
  • Friendly demeanor
  • Excellent communication skills
  • Computer literate
  • Sales experience
  • Natural leader
  • Motivated team player
  • Skilled problem solver
  • Active listening
  • Store Maintenance
  • Accurate money handling

Timeline

Part Time Assistant Manager

Torrid LLC
09.2021 - Current

Team Leader

Vera Bradley
05.2021 - 09.2022

Viewer Experience Advocate

Hulu LLC
04.2019 - 01.2021

Keyholder

Torrid LLC
01.2017 - 04.2019

High School Diploma -

LEE High School

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Jessica Eggers