Jessica Egloff
South Windsor,CT
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 9+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
25
25
years of professional experience
Work History
Medical Assistant
Hartford HealthCare Rehabilitation Network
Hartford, CT
02.2016 - Current
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Measured patient peak flows to improve workflow efficiency.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
- Helped residents achieve program goals and increase independence.
Bartender
99 Restaurants
Glastonbury, CT
03.1999 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Implemented special events to boost customer numbers and profits.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Ordered inventory to meet expected demand with adequate stock.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Planned and updated menus to accommodate customer preferences.
- Talked easily with patrons to build rapport and earn repeat business.
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Took drink orders from tables and bar area and relayed to bartenders.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Received cash and card payments for balances owed.
- Kept supplies stored in proper locations according to health code standards.
- Reduced inventory losses and moved older products by creating new drink menu items.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Processed above-average daily revenue and consistently met targets for special events and promotions.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Coordinated workflow and fostered exceptional service through effective personnel management.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Performed opening and closing procedures each day.
- Resolved problems or concerns to satisfaction of involved parties.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
Medical Assistant
ECHN Health Services
South Windsor, CT
07.2013 - 02.2016
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Processed and produced ER, OR and portable x-ray information to assist diagnosis.
- Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Education
Some College (No Degree) - Nursing
Southern New Hampshire University
Hooksett, NHRMA - Medical Assisting
Branford Hall Career Institute
Branford, CT06.2013
Skills
- First aid
- Calm and level-headed under duress
- Team management and supervision
- Understands medical procedures
- Professional bedside manner
- Documentation procedures expert
- Advanced anatomy knowledge
- Inventory and supply management
- Lab equipment setup
- Medical terminology
- Certified in Basic Life Support (BLS)
Timeline
Medical Assistant
Hartford HealthCare Rehabilitation Network
02.2016 - Current
Medical Assistant
ECHN Health Services
07.2013 - 02.2016
Bartender
99 Restaurants
03.1999 - Current
Some College (No Degree) - Nursing
Southern New Hampshire University
RMA - Medical Assisting
Branford Hall Career Institute
Similar Profiles
Sarah SharkeySarah Sharkey
Central Rehab Patient Service Lead at Hartford HealthCare Rehabilitation NetworkCentral Rehab Patient Service Lead at Hartford HealthCare Rehabilitation Network
Susan L. PaganoSusan L. Pagano
Executive Assistant at Hartford HealthCare Central RegionExecutive Assistant at Hartford HealthCare Central Region
Marilyn CarrasquilloMarilyn Carrasquillo
Psychiatric Technician at Hartford Healthcare (Hartford Hospital)Psychiatric Technician at Hartford Healthcare (Hartford Hospital)
Steve WagnerSteve Wagner
Director of Information Technology at CT Lottery CorporationDirector of Information Technology at CT Lottery Corporation
Kevin WindKevin Wind
Assistant Integrated Facilities Manger at CBREAssistant Integrated Facilities Manger at CBRE