Jessica E Gutierrez

• Maintained accurate pricing, labeling, and shelf organization across store departments.
• Assisted customers with product locations, special requests, and courteous service resolution.
• Monitored inventory levels and replenished stock to support consistent merchandise availability.
• Processed transactions, returns, and adjustments while preserving accuracy and compliance.
• Coordinated front-end tasks with cashiers and department staff to streamline daily operations.
• Trained new clerks on store procedures, customer service expectations, and work routines.
• Inspected products for freshness, damage, and correct placement according to store standards.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
• Enhanced customer service with timely and accurate information when handling inquiries.
• Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.

Sorted and priced merchandise for sale, organized products in assigned store area from newest to oldest, maintained area as needed, assisted customers with questions as needed, and supported team in production area.

• Friendly, energetic and reliable; effective in managing children from 6 months to 7 years of age, changed diapers and assisted in bathing and changing of clothes if needed, prepared age appropriate meals; provided a cleanliness environment, supervise children during nap time and answer routine questions from parents, created age appropriate games and learning activities.

• Greet clients, knowledge of touchscreen ticket dispenser, informative about benefits and answered minor questions from clients regarding Medi-cal, Foodstamps and Cash Aide, organized lobby area when needed, run charts within, make copies when inventory was low, assist bilingual clients, Identify documents, recycle paper, distribute reports, contact with public, and assist co-workers when needed with filing; assemble Medi-cal applications for Spanish, English and Vietnamese; Use CalWIN to identify intake and continuing clients and use Barcoding IDM System to scan and store documents. Use tablet for informing clients about their civil rights to assist with intake appointments.
• Responded to public inquiries with accurate information and courteous customer service.
• Retrieved and processed documents to support daily office operations.
• Assisted staff and visitors with forms, procedures, and service referrals.
• Handled sensitive information with discretion while maintaining strict confidentiality protocols.
• Assisted clients with various requests, resulting in positive feedback and repeat business.
• Created informative materials for visitors, enhancing their understanding of available services and programs.
• Maintained up-to-date knowledge of company policies, enabling accurate responses to client inquiries.
• Developed effective filing systems for optimized document management across the organization.
• Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information.
• Provided excellent customer service by promptly addressing questions and concerns with a professional demeanor.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Handled assignments independently with good judgement and critical thinking skills.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Attended Bar, placed, prepared appetizer orders, prepped sauces and vegetables in large quantities for catered events, Prepared and baked pizzas. Re-stocked shelves.

• Prepared invoices, memos, reports, letters, financial statements and presentations using Microsoft Office Suite; answered multiple lines and routed calls to appropriate persons; greeted visitors; performed general office duties; scheduled appointments; records management; supply maintenance; maintained database systems; basic bookkeeping; collected payments; interfaced with vendors; sorted and processed daily mail.

• Provided around the clock care; planned, shopped for and prepared meals within medical limits; transported clients to and from appointments; performed health care related tasks such as monitoring vital signs, changing skin graft due to gangrene and providing medication under the direction of a Registered Nurse or Physician; planned itineraries; performed housekeeping; sorted and processed mail.