Jessica Ehritz
Summerville,SC
Summary
Over 20 years of experience in customer service with a passion for versatility and development. Extensive experience in management, administrative tasks and training. The ability to work in a fast-paced environment while staying enthusiastic and empathetic to guests. Hardworking and passionate job seeker with strong organizational skills eager to secure an administrative position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Ministry Assistant
Church at Cane Bay
08.2021 - Current
- Support ministry staff by coordinating and managing office administration
- Proficient in Microsoft office and Google drive.
- Assist in the administration of the first impressions team
- Administrator of the giving process and simple bookkeeping
- Administrator of Planning Center and responsible for the guest experience workflow design and process
- Proficient at designing in Canva and Pages for use in print, E-mail and website design.
- Create basic layout print materials
- Managed inventory levels for supplies needed in various ministry areas, maintaining cost-effective purchasing practices.
- Safeguarded sensitive information by maintaining strict confidentiality protocols in handling personal data related to church members or staff.
- Supported pastoral staff by managing daily administrative tasks, allowing them to focus on spiritual leadership.
- Conducted regular evaluations of ministry processes and procedures, identifying areas for improvement and implementing changes as needed.
- Manage the church calendar and input information into the church database
Substitute Teacher
Dorchester County School District Two
04.2021 - 04.2022
- Fulfill short-term substitute assignments across all subject areas, effectively teaching students of varied academic/age levels (grades K-12) and diverse cultural backgrounds
- Developed and executed lesson plans to cover required curriculum effectively.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Childcare Provider
Confidential Family
02.2019 - 02.2021
- Managed schedule for two children to include meals, naps, exercise and education
- Performed weekly behavior and milestone reports to parents
- Developed strong relationships with parents, providing regular updates on child progress and establishing trust.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Provided emotional support and guidance to children during difficult times.
- Assisted in potty training and other daily hygiene activities to support child development.
- Communicated regularly with parents regarding their child's achievements or concerns while offering guidance on home-based support strategies.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
Server
O’Charley’s Restaurant and Bar
06.2016 - 02.2019
- Greeted guests to the restaurant, listened intently to orders and delivered meals accurately
- Closing server responsible for overseeing the duties and closing procedures of fellow employees
- Cash handling throughout shift.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for fast casual restaurant with social relevancy and intentionality.
Server/Shift Manager
Spinnerstown Hotel, Restaurant and Tap Room
03.2010 - 06.2016
- Served food and beverages to guests in a timely manner
- Responsible for training new servers
- Setup for banquets as needed
- Spoke to guests throughout shift to ensure their satisfaction with their experience
- Held a working relationship with the cooks and waitstaff to maintain a successful working environment
- Held responsible for cash handling during shift times as well as cash reconciliation at the end of the shift.
Server/Bartender
Dawson’s Restaurant and Bar
12.2008 - 05.2009
- Worked as a team to serve customers food and beverages
- Performed opening and closing side work
- Trained new servers
- Tended bar, made drinks for servers and bar guests.
General Manager
Nueva Lanterna
08.2008 - 12.2008
- Created, developed, and implemented front of house operational systems and procedures including training manuals, employee handbook, forms, and checklists
- Responsible for hiring and training of wait staff and bartenders
- Maintained all cash handling throughout shift, Payroll and general book keeping.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager
J.B Dawson’s Restaurant and Bar
06.2006 - 08.2008
- Managed, scheduled, and motivated 50 employees in a full service restaurant seating 200 people and generating 2.4 million in annual sales
- Handled and resolved all customer concerns ensuring complete guest satisfaction for steady repeat business
- Responsible for the bar staff and host department scheduling, hiring, and training
- Opened and closed the restaurant with cash handling responsibilities
- Worked with servers to improve performance and guest experience.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Education
B.A. Hospitality Management -
East Stroudsburg University
East Stroudsburg, PA06.2006
Skills
- Communicates Effectively
- Goal Oriented
- Organized
- Team Leader
- Adaptable
- Calendar Management
- Teamwork and Collaboration
- Problem-solving abilities
- Administrative Support
- Attention to Detail
Timeline
Ministry Assistant
Church at Cane Bay
08.2021 - Current
Substitute Teacher
Dorchester County School District Two
04.2021 - 04.2022
Childcare Provider
Confidential Family
02.2019 - 02.2021
Server
O’Charley’s Restaurant and Bar
06.2016 - 02.2019
Server/Shift Manager
Spinnerstown Hotel, Restaurant and Tap Room
03.2010 - 06.2016
Server/Bartender
Dawson’s Restaurant and Bar
12.2008 - 05.2009
General Manager
Nueva Lanterna
08.2008 - 12.2008
Manager
J.B Dawson’s Restaurant and Bar
06.2006 - 08.2008
B.A. Hospitality Management -
East Stroudsburg University