Jessica Eley
Broussard,LA
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Office Manager
Ikigai
08.2018 - 12.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Processed orders, forms, applications, and requests.
- Communicated and coordinated with colleagues as necessary.
Personal Assistant
Ketteringham Builders
02.2009 - 07.2018
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided emotional support and companionship to clients.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
High School Diploma -
Saint Thomas More Catholic Highschool
Lafayette, LA05.2001
Skills
- Supply Management
- Office Management
- Expense Reporting
- Staff Management
- Employee Supervision
- Customer Service
- Staff hiring
- Data Entry
- Training and coaching
- Meeting planning
- Mail handling
- Data retrieval systems
- Employee Training
- Organizational Skills
- Performance Improvement
Timeline
Office Manager
Ikigai
08.2018 - 12.2023
Personal Assistant
Ketteringham Builders
02.2009 - 07.2018
High School Diploma -
Saint Thomas More Catholic Highschool
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