Jessica Elias
San Antonio,TX
Summary
Hardworking professional with extensive background in preparing drawings for various projects. Adaptable team player willing to work collaboratively with cross-functional teams on development projects.
Overview
11
11
years of professional experience
Work History
Customer Support Representative
iHOUSEWeb
San Antonio, TX
01.2024 - Current
- Handled escalated customer service issues with professionalism and empathy.
- Advised customers on how best to use products or services offered by the company.
- Developed strong relationships with customers by providing helpful advice and support.
- Provided technical support to customers via phone and email.
- Followed established policies and procedures while providing excellent customer service.
- Developed relationships with customers through friendly interactions.
Customer Service Representative
Salelytics
San Antonio, TX
10.2018 - 10.2021
- Facilitated member registrations via paper and phone, ensuring seamless online processing.
- Educated members on program benefits and the usage of related devices.
- Resolved product and service issues by clarifying member complaints, identifying the root cause, and providing effective solutions.
- Recommended potential products or services to management by collecting and analyzing customer information and needs.
Adult Care Giver Assistant
Villa De Los Abuelos
El Paso, TX
02.2015 - 10.2018
- Assisted patients with mobility, aiding in transfers between bed, chair, and wheelchair.
- Transported and escorted patients to medical and other appointments.
- Monitored and reported changes in patients' health, behavior, and needs.
- Organized clients' living spaces to meet their needs and ensured safety measures were implemented.
Steel Detailer
Steel Specialties Inc
El Paso, TX
06.2017 - 08.2018
- Obtained quotes from manufacturers for building signage, lettering, plaques, bike racks, stair nosings, and aluminum handrails based on construction documents.
- Managed inventory verification created bills of materials and handled procurement.
- Determined and developed structural steel designs for diverse commercial and industrial projects. Created intricate staircases, handrails, steel plate items, custom fabrications, and various other structural and miscellaneous steel components.
- Adjusted and updated designs to address structural and assembly concerns.
Cashier
Peter Piper Pizza Inc
El Paso, TX
08.2013 - 08.2014
- Prepared food items according to recipes and presentation specifications, ensuring sanitary and timely execution.
- Operated standard kitchen equipment safely and efficiently, maintaining a clean workstation and adhering to good safety and sanitation practices.
- Assisted with the cleaning and organization of the kitchen and equipment, complying with all sanitation and food production codes.
- Restocked items as needed throughout the shift to ensure smooth kitchen operations.
Education
General Arts -
El Paso Community College
El Paso, TX05-2018
Associate of Science - Computer Aided Design
El Paso Community College
El Paso, TX05-2014
High School Diploma -
NORTHWEST EARLY COLLEGE HIGH SCHOOL
El Paso06-2013
Skills
- Analytical Thinking
- Active Listening
- Adaptability
- Task Prioritization
- Time management abilities
- Problem-Solving
- Written Communication
- Creative Thinking
- Team Collaboration
- Teamwork and Collaboration
- Self Motivation
- Adaptability and Flexibility
- Work Prioritization
- Microsoft Office and Docusign
- Hand drawing ability
- CAD software packages
- Revit
- Technical detail blueprints
Timeline
Customer Support Representative
iHOUSEWeb
01.2024 - Current
Customer Service Representative
Salelytics
10.2018 - 10.2021
Steel Detailer
Steel Specialties Inc
06.2017 - 08.2018
Adult Care Giver Assistant
Villa De Los Abuelos
02.2015 - 10.2018
Cashier
Peter Piper Pizza Inc
08.2013 - 08.2014
General Arts -
El Paso Community College
Associate of Science - Computer Aided Design
El Paso Community College
High School Diploma -
NORTHWEST EARLY COLLEGE HIGH SCHOOL
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