Summary
Overview
Work History
Education
Skills
Languages
Timeline
Teacher
Jessica Ellison

Jessica Ellison

Fort Valley,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Store Manager

Ambassador
07.2020 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.

Assistant Store Manager

Armark
06.2017 - 07.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every 1 hour to identify and proactively resolve issues negatively impacting operations.

Dispatcher Manager

Prestige Towing & Recovery
06.2014 - 06.2017
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Responded to over 30 daily caller requests with information about assistance and timeframes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Customer Service Representative

Walmart
05.2011 - 06.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Cross-trained and provided back up for customer service managers.
  • Managed timely and effective replacement of damaged or missing products.
  • Provided ongoing guest service.

Education

Anclote High School Adult Education
Holiday, FL
05.2011

Skills

  • Pricing Strategies
  • Records Organization and Management
  • Multitasking and Organization
  • Problem Anticipation and Resolution
  • Inventory Management
  • Shift Scheduling
  • Recruiting and Hiring
  • Administrative Management
  • Employee Training
  • Customer Service
  • Cash Management
  • Originality and Creativity
  • Documentation
  • Leadership
  • Microsoft Office

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Ambassador
07.2020 - Current

Assistant Store Manager

Armark
06.2017 - 07.2020

Dispatcher Manager

Prestige Towing & Recovery
06.2014 - 06.2017

Customer Service Representative

Walmart
05.2011 - 06.2014

Anclote High School Adult Education

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Jessica Ellison