Jessica Elzer
Thompsonville
Summary
Hospitality professional with extensive experience at The Great Wolf Lodge, specializing in team supervision and customer service. Demonstrated expertise in inventory management and conflict resolution, maintaining high standards of cleanliness and guest satisfaction. Recognized for effective staff training and enhancing operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Room Attendant / Housekeeping Supervisor / Public Area Attendant / Laundry Attendant / Food & Beverage Supervisor
The Great Wolf Lodge
01.2019 - 12.2023
- Room attendant: cleaned rooms.
- Housekeeping supervisor: Checked rooms, supported the room attendance with anything they need, put together room cleaning lists.
- Public Area attendant: cleaned public area of the lodge, garbage, windows, bathrooms, ect.
- Laundry Attendant: ran washers and dryers, sort laundry and folded it.
- Food & Beverage supervisor: Looked over 3 food outlets and their employees helping with what ever they needed during their shift.
Baking Department Associate
Meijer
Grandville
01.2016 - 12.2017
- Morning inventory of all baked goods, Rotating product, Baked and stocked baked good on display.
- Answered customer questions.
Cook
Bud's
Interlochen
01.2015 - 12.2015
- Morning prep work, Stocked the hot and cold line for the cook.
- Assembled salads and sandwiches, worked as main cook on slow days to gain experience.
Education
Level 3 Culinary Certificate - Grand Manger, Sanitation, Intro Baking, Advanced Baking, Intro to nutrition
Great Lakes Culinary Institute
Traverse City, MI01.2015
Skills
- Room and public area cleaning
- Communication skills
- Problem solving
- Attention to detail
- Conflict resolution
- Employee training
- Inventory management
- Laundry operations
- Team supervision
- Customer service
Certification
- Hiring the best training, Great Wolf Lodge
- Supervisor Essential Training, Great Wolf Lodge
- Serve Safe, Great Wolf Lodge
Timeline
Room Attendant / Housekeeping Supervisor / Public Area Attendant / Laundry Attendant / Food & Beverage Supervisor
The Great Wolf Lodge
01.2019 - 12.2023
Baking Department Associate
Meijer
01.2016 - 12.2017
Cook
Bud's
01.2015 - 12.2015
Level 3 Culinary Certificate - Grand Manger, Sanitation, Intro Baking, Advanced Baking, Intro to nutrition
Great Lakes Culinary Institute
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