Chief Heart Officer (Office Manager)
- Organized and led monthly team meetings, fostering open communication and team cohesion.
- Managed patient correspondence, complaints, and inquiries, ensuring high levels of patient satisfaction.
- Supervised and supported a team of 17 staff members, providing training and guidance to optimize performance.
- Implemented streamlined procedures and systems, enhancing office efficiency by 20% and reducing operational costs.
- Conducted quarterly and annual performance reviews, promoting professional development and accountability.
- Proficient in payroll management and Office QuickBooks, ensuring accurate financial records.
- Facilitated team-building events to strengthen morale and foster a positive work environment.