Summary
Work History
Education
Skills
References
Timeline
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Jessica Englund

Westminster,MD

Summary

Dedicated and organized office management professional with over 10 years of experience in dental and orthodontic settings. Proven track record of enhancing office efficiency, optimizing team performance, and ensuring exceptional patient care. Skilled in financial management, patient relations, and team leadership. Committed to continuous professional development and operational excellence.

Work History

Chief Heart Officer (Office Manager)

Shoe Orthodontics
  • Organized and led monthly team meetings, fostering open communication and team cohesion.
  • Managed patient correspondence, complaints, and inquiries, ensuring high levels of patient satisfaction.
  • Supervised and supported a team of 17 staff members, providing training and guidance to optimize performance.
  • Implemented streamlined procedures and systems, enhancing office efficiency by 20% and reducing operational costs.
  • Conducted quarterly and annual performance reviews, promoting professional development and accountability.
  • Proficient in payroll management and Office QuickBooks, ensuring accurate financial records.
  • Facilitated team-building events to strengthen morale and foster a positive work environment.

Treatment Coordinator

Shoe Orthodontics
  • Educated new patients on orthodontic treatments and financial options, ensuring informed decision-making.
  • Managed new patient accounts, scheduling, and initial treatment setups with precision and attention to detail.
  • Handled contracts, payments, and insurance claims, ensuring timely and accurate processing.
  • Conducted comprehensive new patient exams, including photography and radiography, to support treatment planning.
  • Prepared detailed KPI reports, providing insights and recommendations for process improvement.
  • Facilitated effective communication with referring dentists and patients, maintaining strong professional relationships.
  • Provided backup support for front desk operations, ensuring seamless patient experiences.

Education

Skills

  • Office Management: Expert in organizing and leading team meetings, managing correspondence, and supervising staff to optimize office efficiency
  • Patient Relations: Adept at educating patients on treatment options, handling inquiries, and ensuring exceptional patient care and satisfaction
  • Financial Management: Experienced in payroll administration, financial record-keeping using Office QuickBooks, and managing patient accounts
  • Team Leadership: Proven ability to train and supervise diverse teams, conduct performance reviews, and foster a positive work environment
  • Administrative Efficiency: Skilled in implementing and maintaining office procedures and systems to streamline operations and improve productivity
  • Communication: Strong interpersonal and communication skills, adept at building rapport with patients, team members, and external stakeholders
  • Problem-Solving: Demonstrated ability to handle patient concerns, resolve issues promptly, and contribute to effective problem-solving initiatives
  • Technical Skills: Proficient in using dental software for patient management and treatment coordination
  • Collaboration: Excellent at working with others, fostering teamwork and cooperation to achieve common goals
  • Continuing Education: Committed to ongoing professional development through certifications and specialized training in infection control, dental procedures, and office management

References

Available upon request.

Timeline

Chief Heart Officer (Office Manager)

Shoe Orthodontics

Treatment Coordinator

Shoe Orthodontics

Jessica Englund