Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Jessica Engram

Schenectady,NY

Summary

Effective partner, leader, and collaborator. Experienced in HR/Recruitment & business management. Passionate about helping others and providing outstanding external and internal customer service. Pivoted from a retail management career in 2019 when my company closed it's doors, enrolled and completed my MBA in HR Management and SHRM-CP in 2021 and quickly grew my HR/Recruitment career. Seeking a challenging position, was laid off 10/23/2023 when my position was eliminated.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Corporate Recruiter

WGNSTAR
10.2022 - 10.2023
  • National Corporate Recruiter for Global semiconductor workforce solutions company; Recruited for Technician and Field Service Engineer Positions for Global Foundries, OnSemi, and Micron.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes;
  • Responsible for all recruitment activities for location including sourcing, recruitment strategy, ATS management, community partnerships, job fairs, and social media postings. Established partnerships with HVCC, and NY State Dept. of Labor. Sourced candidates utilizing Indeed, ZipRecruiter, Handshake, NY State Dept. of Labor, and LinkedIn.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible and understand job requirements and expectations
  • Advised managers on best practices to maintain compliance with applicable laws.




Regional Talent Acquisition Specialist

Warren Washington & Albany ARC
10.2022 - 03.2023
  • Non-profit agency with 500+ employees that helps individuals with disabilities; Responsible for the overall recruitment activities covering 3 counties; filled entry level hourly, maintenance hourly and salary, and director level salary positions.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Accepted position at WGSNTAR in March 2023 that offered job growth, a hybrid work schedule, and a closer commute to the office.

Human Resources Business Partner

Wineshipping
05.2022 - 10.2022
  • Managed full cycle recruitment for 150,000 + sq. foot facility with 130+ employees (direct and contingent workforce); Partnered with management team to advise on staffing and employee relations issues, carried out employee engagement activities, provided an open door and resolved disputes.
  • Conducted exit interviews to evaluate and identify areas of success and opportunities for improvement; implemented strategies to increase employee satisfaction and retention including implementing an onboarding program and internal application process; Developed and delivered special events for company employees.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Collaborated with leadership and hiring managers to assess and improve policy and achieve compliance with organizational policy; Provided clarifying information and recommended necessary changes.
  • Accepted position at Warren Washington Albany County ARC that offered job growth and the opportunity to build recruitment skills.

Talent Acquisition Specialist

Whitney Young
01.2022 - 05.2022
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback and provided updates on recruitment progress.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
  • Accepted position at Wineshipping as HRBP which offered tremendous job growth.

HR Specialist - Temp

Equinox And Nesco/Midland Farms
07.2021 - 12.2021
  • Temp Positions - filled in for an employee on leave of absence at Equinox - a Human Services, non-profit local agency. Conducted full cycle recruitment for various positions including Peer Counselors, Program Managers, Mental Health Counselors, Maintenance; Temp to Hire Position at Nesco/Midland Farms - milk/food production and logistics company where I did full cycle recruitment for production, warehouse, maintenance, driver, and management positions.
  • Conducted onboarding, background checks and verifications of employment, maintained employee records, payroll, I-9 compliance.
  • Maintained personnel records to ensure compliance with applicable regulations.
  • Evaluated resumes, screened candidates, and presented qualified candidates to hiring managers and solicited feedback; provided them with hiring status updates; maintained ATS
  • Was offered the HR Manager Position at Midland Farms, but accepted position at Whitney Young to gain more recruitment experience.

Eligibility and Enrollment Administrator

Maximus
11.2019 - 07.2021
  • NGO Global Corporation that partners with government agencies and non-profits.
  • Applied strong attention to detail while adhering to policy, confidentiality, and time to process guidelines.
  • Responsible for the enrollment of the enrollment of health insurance for New Yorkers that apply in the marketplace/exchange.
  • Verified eligibility of citizenship, income, martial status, address.
  • Performed document review & data entry, adhered to HIPAA; consistently achieved metric goals including service and quality; assisted with team building and training activities; operated multiple applications; collaborated with team members in daily meetings.

Store Manager & Operations Manager

Deb Shops; Marshall's; Hallmark; Avenue Stores
11.2009 - 08.2019
  • Customer centric manager with a focus on coaching, and training & development; Consistently achieved top sales and other KPI goals and was an operational and visual standards leader
  • Oversaw high volume/large square footage locations; Effectively supervised team of 40+; Responsible for staffing, scheduling, payroll, coaching and development, and overall store operations.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings; Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.


Education

MBA - Human Resource Management

SUNY Empire State College
Saratoga Springs, NY
12.2021

Skills

Staffing & Recruitment

Leadership

Employee Relations & Engagement

Operations

Sales & Customer Service

Coaching & Development

Employment Law & Compliance

Benefits

Certification

SHRM-CP

Volunteer Experience

  • Red Cross Volunteer Recruitment Team, 12/2020-7/2021
  • Red Cross Volunteer Relations Team, 12/2020 - 11/2022

Timeline

Corporate Recruiter

WGNSTAR
10.2022 - 10.2023

Regional Talent Acquisition Specialist

Warren Washington & Albany ARC
10.2022 - 03.2023

Human Resources Business Partner

Wineshipping
05.2022 - 10.2022

Talent Acquisition Specialist

Whitney Young
01.2022 - 05.2022

HR Specialist - Temp

Equinox And Nesco/Midland Farms
07.2021 - 12.2021

Eligibility and Enrollment Administrator

Maximus
11.2019 - 07.2021

Store Manager & Operations Manager

Deb Shops; Marshall's; Hallmark; Avenue Stores
11.2009 - 08.2019

MBA - Human Resource Management

SUNY Empire State College

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Jessica Engram