Jessica Enochs
Pleasant Hill,IA
Summary
I am an energetic, hardworking, team player seeking a position where my customer service skills are valued and I have the ability to learn and grow my skills quickly.
Overview
11
11
years of professional experience
Work History
Floral Department Manager
Hy-Vee, Inc
Pleasant Hill, IA
07.2024 - Current
- Delivered welcoming service to walk-in customers or customers who would call over the phone.
- Mentored junior staff members, fostering a positive team environment, and improving overall performance.
- Manage staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
- Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
- Took detailed floral orders both over the phone, in person, and computer.
- Arrange floral arrangements per customers' requests.
- Took customer payments both in person and over the phone.
- Cash register, phone, and computer usage.
- Working with both Microsoft Word and Excel.
Assistant Floral Manager
Hy-Vee, Inc
Windsor Heights, IA
10.2021 - 07.2024
- Providing welcoming customer service, both in person and over the phone.
- Working as a team/lead.
- Floral designing.
- Opening and closing the floral department.
- Maintaining cleanliness of the floral department.
- Taking detailed floral orders over the phone, in person, and computer.
- Cash register, phone, and computer usage.
- Working with both Microsoft Word and Excel.
- Data entry.
Assistant Floral Manager
Hy-Vee, Inc
Urbandale, IA
08.2021 - 09.2021
- Providing welcoming customer service, both in person and over the phone.
- Working as a team/lead.
- Floral designing.
- Opening and closing the floral department.
- Maintaining cleanliness of the floral department.
- Taking detailed floral orders over the phone, in person, and computer.
- Cash register, phone, and computer usage.
- Working with both Microsoft Word and Excel.
- Data entry.
Assistant Floral Manager
Hy-Vee, Inc
Pleasant Hill, IA
09.2019 - 08.2021
- Providing welcoming customer service, both in person and over the phone.
- Working as a team/lead.
- Floral designing.
- Opening and closing the floral department.
- Maintaining cleanliness of the floral department.
- Taking detailed floral orders over the phone, in person, and computer.
- Cash register, phone, and computer usage.
- Working with both Microsoft Word and Excel.
- Data entry.
Floral Clerk
Flowerama
Windsor Heights, IA
04.2019 - 09.2019
- Customer service
- Communication skills
- Taking floral orders over the phone and in person
- Floral designing
- Inventory auditing
- Opening and closing floral store
- Usage of computer and cash register.
Floral Clerk
Hy-Vee, Inc
Pleasant Hill, IA
08.2018 - 04.2019
- Customer service
- Opening and closing floral department
- Floral designing
- Usage of computer and cash register
- Educating customers with different floral options.
Customer Service Representative I
Nationwide Mutual Insurance Company
Des Moines, IA
08.2017 - 08.2018
- Customer service
- Taking inbound calls in a call center
- Data entry
- Computer skills/multi screen usage
- Utilizing time to insure resolving issues quickly
- Customer escalations
- Multitasking
- Working in a team setting.
Assistant Manager
Caribou Coffee, Hy-Vee, Inc
Pleasant Hill, IA
06.2017 - 08.2017
- Customer service
- Supply ordering
- Computer/register usage
- Customer escalations
- Prepping both food and drinks
- Maintaining cleanliness of store.
Floral Clerk
Hy-Vee, Inc
Pleasant Hill, IA
10.2014 - 06.2017
- Customer service
- Assisting customers with floral/store purchases
- Floral designing
- Closing floral department.
Sandwich Artist
Pleasant Hill, IA
02.2014 - 10.2014
- Customer service
- Register usage/handling money
- Made and sold sandwiches
- Prepping food items
- Closing duties
- Maintaining cleanliness of store.
Education
High School Diploma -
Southeast Polk High School
01.2016
Skills
- Customer service
- Management
- Team building
- Flexible and adaptable
- Active listening
- Data entry
- Multitasking abilities
- Dependable and responsible
- Attention to Detail
- Good telephone etiquette
Timeline
Floral Department Manager
Hy-Vee, Inc
07.2024 - Current
Assistant Floral Manager
Hy-Vee, Inc
10.2021 - 07.2024
Assistant Floral Manager
Hy-Vee, Inc
08.2021 - 09.2021
Assistant Floral Manager
Hy-Vee, Inc
09.2019 - 08.2021
Floral Clerk
Flowerama
04.2019 - 09.2019
Floral Clerk
Hy-Vee, Inc
08.2018 - 04.2019
Customer Service Representative I
Nationwide Mutual Insurance Company
08.2017 - 08.2018
Assistant Manager
Caribou Coffee, Hy-Vee, Inc
06.2017 - 08.2017
Floral Clerk
Hy-Vee, Inc
10.2014 - 06.2017
Sandwich Artist
02.2014 - 10.2014
High School Diploma -
Southeast Polk High School